I am a Data Analyst and bilingual customer experience professional with international experience in Morocco and Poland. I excel at statistical analysis, database management, and ETL processes, translating data into actionable insights that inform business decisions. I am fluent in French, Arabic, and English, and I bring strong cross-cultural communication skills to customer relations. I am seeking a position in France where I can leverage my technical and relational strengths to deliver excellent results.

AYOUB M'BARKI

I am a Data Analyst and bilingual customer experience professional with international experience in Morocco and Poland. I excel at statistical analysis, database management, and ETL processes, translating data into actionable insights that inform business decisions. I am fluent in French, Arabic, and English, and I bring strong cross-cultural communication skills to customer relations. I am seeking a position in France where I can leverage my technical and relational strengths to deliver excellent results.

Available to hire

I am a Data Analyst and bilingual customer experience professional with international experience in Morocco and Poland. I excel at statistical analysis, database management, and ETL processes, translating data into actionable insights that inform business decisions.

I am fluent in French, Arabic, and English, and I bring strong cross-cultural communication skills to customer relations. I am seeking a position in France where I can leverage my technical and relational strengths to deliver excellent results.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate

Language

French
Fluent
Arabic
Fluent
English
Fluent
Polish
Beginner

Work Experience

Data Analyst at Majorel Polska Sp. Z o.o.
October 1, 2022 - April 30, 2023
Statistical data analysis and production of decision-making reports; Management of ETL processes (Extraction, Transformation, Loading); Maintenance of data integrity across different systems; Development of dashboards for performance monitoring; Research and acquisition of data from multiple sources.
Airport Customer Service Intern at International Airport Office
June 1, 2017 - September 30, 2017
Management of passenger check-in and boarding; Communication with airlines regarding schedules and customer needs; Implementation of airport safety and security procedures; Provision of real-time flight information.
Host at Trophy Hassan II Golf
February 1, 2017 - May 31, 2017
Coordination of international player welcome and logistics; Management of VIP golfer transportation; Organization of movements on the golf course; Supervision of the welcome team.
Customer Service Agent at Sitel Group
February 1, 2016 - May 31, 2016
Management of high-volume inbound calls; Resolution of customer complaints and proposal of appropriate solutions; Development of long-term customer relationships; Monitoring of customer satisfaction indicators.

Education

State Diploma – Medical Sterilization at Szkoła Policealna Rafała Cegłowskiego
January 1, 2024 - January 1, 2025
Professional Bachelor’s in Organization Management at International Federation of Vocational Training Institutions
January 1, 2018 - January 1, 2019
Technician Diploma – Tourism & Leisure at ESARC Studair Academy
January 1, 2016 - January 1, 2018
High School Diploma – Modern Arts & French Literature at Lycée El Mansour Dahbi
January 1, 2011 - January 1, 2014
State Diploma – Medical Sterilization at Szkoła Policealna Rafała Cegłowskiego
January 1, 2024 - January 1, 2025
Professional Bachelor’s in Organization Management at International Federation of Vocational Training Institutions
January 1, 2018 - January 1, 2019
Technician Diploma – Tourism & Leisure at ESARC Studair Academy
January 1, 2016 - January 1, 2018
High School Diploma – Modern Arts & French Literature at Lycée El Mansour Dahbi
January 1, 2011 - January 1, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Travel & Hospitality, Education

Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate