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I am an operations professional who pays close attention to detail, with experience in medical billing and coding, revenue cycle management, customer care, and virtual health care administration. I have supported patient access and remote healthcare operations, ensuring accuracy, compliance, and efficient workflows. I thrive in fast-paced remote settings and am adept at coordinating tasks across teams to deliver reliable results. I can handle claims, paperwork, scheduling, and customer interactions while meeting accuracy, compliance, and performance goals in remote health care settings.…I am an operations professional who pays close attention to detail, with experience in medical billing and coding, revenue cycle management, customer care, and virtual health care administration. I have supported patient access and remote healthcare operations, ensuring accuracy, compliance, and efficient workflows. I thrive in fast-paced remote settings and am adept at coordinating tasks across teams to deliver reliable results. I can handle claims, paperwork, scheduling, and customer interactions while meeting accuracy, compliance, and performance goals in remote health care settings.

Ayo Ade

Project Manager, Production Coordinator, Content Producer, +2

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I am an operations professional who pays close attention to detail, with experience in medical billing and coding, revenue cycle management, customer care, and virtual health care administration. I have supported patient access and remote healthcare operations, ensuring accuracy, compliance, and efficient workflows. I thrive in fast-paced remote settings and am adept at coordinating tasks across teams to deliver reliable results. I can handle claims, paperwork, scheduling, and customer interactions while meeting accuracy, compliance, and performance goals in remote health care settings.…I am an operations professional who pays close attention to detail, with experience in medical billing and coding, revenue cycle management, customer care, and virtual health care administration. I have supported patient access and remote healthcare operations, ensuring accuracy, compliance, and efficient workflows. I thrive in fast-paced remote settings and am adept at coordinating tasks across teams to deliver reliable results. I can handle claims, paperwork, scheduling, and customer interactions while meeting accuracy, compliance, and performance goals in remote health care settings.

Available to hire

I am an operations professional who pays close attention to detail, with experience in medical billing and coding, revenue cycle management, customer care, and virtual health care administration. I have supported patient access and remote healthcare operations, ensuring accuracy, compliance, and efficient workflows. I thrive in fast-paced remote settings and am adept at coordinating tasks across teams to deliver reliable results.
I can handle claims, paperwork, scheduling, and customer interactions while meeting accuracy, compliance, and performance goals in remote health care settings.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Operations Specialist (Medical Billing, RCM & Patient Access) at Xel Staffing

January 1, 2021 - December 31, 2025

Performed medical billing and coding tasks, ensuring accurate claim submission and compliance with payer requirements. Managed end-to-end revenue cycle activities including claims follow-up, denials resolution, and accounts receivable tracking. Reviewed EOBs and remittance advice to identify underpayments and discrepancies. Verified insurance eligibility and benefits for scheduled services. Supported patient access operations including appointment scheduling and intake coordination. Maintained accurate documentation within billing systems and EHR platforms. Met productivity and accuracy benchmarks while working in a fully remote environment.

Virtual Medical Assistant & Clinical Documentation Support at Afro Health

June 1, 2019 - December 31, 2020

Provided remote administrative support to health care teams, managing calendars, inboxes, and task queues. Updated and maintained patient records and clinical documentation within EHR systems. Reviewed and formatted clinical notes to ensure completeness and consistency. Assisted with referral coordination, forms processing, and documentation workflows. Responded to non-clinical patient and staff inquiries via email and messaging platforms. Followed HIPAA and data privacy standards in all interactions and documentation.

Customer Support Representative at Okestra Care

January 1, 2016 - May 31, 2019

Served as first point of contact for patients via phone, email, and chat. Scheduled, rescheduled, and confirmed patient appointments. Verified patient demographics and insurance information. Explained services, processes, and next steps to patients in a clear and professional manner. Documented all interactions accurately in CRM and health care systems. Escalated complex issues according to established procedures. Maintained high patient satisfaction and service quality standards.