AZMMIA MUJALLY

Designed and rolled out onboarding programs for operations, customer service, and kitchen teams across multiple brands, reducing time-to-competency for new hires. Built a library of SOPs and training materials to standardize processes across locations, reducing inconsistencies in service delivery. Conducted training needs analysis for frontline teams; used findings to redesign targeted learning interventions addressing real performance gaps. Facilitated workshops on communication, service quality, and product knowledge, improving post-training knowledge checks. Partnered with HR leadership to ensure L&D initiatives were tied to operational KPIs and seasonal business goals.

Built a structured onboarding program from scratch for a rapidly growing F&B brand, reducing ramp-up time for new hires across multiple departments. Developed operational training guidelines that improved service consistency; managers noted a visible reduction in repeat errors post-implementation. Delivered in-person workshops on systems, processes, and customer interaction, adapting delivery style for multilingual, multicultural teams. Supported performance improvement plans through structured coaching and follow-up learning sessions. Partnered with management to align training programs with operational standards and business goals.

Designed and delivered onboarding and capacity-building programs for staff and community workers across a complex humanitarian operating environment. Developed training resources aligned with Save the Children's global standards, adapting international frameworks to local context and literacy levels. Led training planning and reported on program effectiveness to senior leadership; introduced improvements that increased participant completion and engagement rates. Supported HR onboarding coordination for new national and international staff, ensuring consistent integration experiences.