Available to hire
I’m a product and UX design leader with a proven ability to deliver scalable, user-centered experiences across healthcare and SaaS platforms. I guide product and UX teams from discovery through QA, balancing business goals with delightful user interactions across web, mobile, and native apps. With a background in copywriting and content design, I bridge user research, messaging, and product requirements to create clear, actionable content and intuitive interfaces. I’ve led initiatives at Intuit, Dropbox, Clover Health, H&R Block, and other organizations, shaping strategies and delivering measurable improvements in adoption and satisfaction.
Language
English
Fluent
Work Experience
Head of Product and UX Design, Head of QA, Program Manager at Gray Matters Alliance
February 1, 2024 - PresentProduct and program leadership across 4 integrated healthcare apps (web, mobile, iOS, Android), aligning company OKRs with product roadmaps. Own product requirements and wikis in Confluence; scope work, organize storyboards, and write AI-powered acceptance criteria and tickets. Manage an agile 2-week sprint team of 3 full-stack developers (ReactJS, HTML/CSS, SwiftUI, Flutter, PostgreSQL, Node.js) and oversee apps hosted on AWS, Heroku, Zoom, Agora, Twilio, and Sentry. Measure story points and velocity to optimize productivity, schedule sprint ceremonies, and drive Jira, Asana, and Monday PM activities. Lead end-to-end UX design and content strategy for 4 user types—admins, caregivers, contacts, and clients—with scalable component libraries. Own end-to-end QA/UAT for staging and production, including AI-powered bug tickets and follow-ups with developers.
Senior UX Content Designer at H&R Block
October 1, 2022 - PresentLead UX content design strategy for innovative SaaS tools (AI Tax Assist, DIY tools, online appointment scheduling, tax pro matching, onboarding, document management, help content, and online sign and file). Collaborate with PM, program management, QA, development, UX, legal, and testing on quarterly planning; oversee end-to-end UX design from research through hi-fi prototyping in Figma, user testing, and leadership approvals; support UAT/QA. Produce in-product feature content, SEO-focused marketing content, value props, RTBs, onboarding flows unlocking GenAI tools, customer journey maps, research scripts, surveys, and mobile-responsive content for Android and iOS; contribute to app store descriptions and updates; annotate designs for dev and assist with QA.
Senior UX Content Designer at Intuit
August 1, 2022 - October 26, 2025Led UX content design strategy for QuickBooks Live Bookkeeping and QuickBooks Advanced; defined user personas and problem statements, conducted rapid UX research, and created high-fidelity prototypes in Figma for web and mobile (Android and iOS). Collaborated with PMs, UX and visual designers, testing teams, legal, and QA in 2-week sprints; managed Jira, Monday, Asana, Trello, Slack, and Figma workflows; authored marketing landing pages, splash pages, A/B testing collateral, transactional emails, and app store content; created customer journey maps, UX research scripts, and surveys; supported UAT/QA throughout product cycles.
Senior UX Content Designer at Dropbox
September 1, 2018 - October 26, 2025Led UX content strategy for Dropbox's employee intranet, consolidating 250,000 pages into a single intuitive wiki. Conducted SME interviews, card sorting, persona development, workshops, and authored 300+ short-form articles to populate the wiki resource hub.
Senior UX Content Designer at Wells Fargo
March 1, 2018 - October 26, 2025Led UX content design across banking SaaS products; authored feature content for web/mobile/iOS/Android, help content, marketing copy, user guides, and transactional emails; collaborated on PRDs with PMs, conducted lo-fi prototyping, managed stakeholder reviews, and supported UAT/QA to ensure production fit.
Lead Copywriter at Clover Health
June 1, 2016 - October 26, 2025Led Medicare Open Enrollment copy across web, direct mail, and social channels; owned brand voice and style guide, partnered with agencies, and translated complex healthcare topics for brokers, members, and doctors; supported UX content for Clover's SaaS tools and related marketing assets.
Senior UX Content Designer at GuideSpark
August 1, 2015 - October 26, 2025Led UX content strategy for hundreds of short-form video scripts and productions for employer communications; managed end-to-end video production lifecycle, from intake to drafts to approvals, working with success managers, designers, ops, and QA to meet enrollment deadlines.
UX Content Designer and Curriculum Developer at Academy of Art University
June 1, 2014 - October 26, 2025Led e2e curriculum development for the university's virtual campus; conducted UX research, managed SMEs, and authored web/mobile educational content; oversaw CMS; collaborated with production, instructional design, and academic teams to produce fit-and-finish coursework.
Copywriter and Editor at Content Current
December 1, 2012 - October 26, 2025Wrote hundreds of SEO-focused travel articles; edited team content, mentored writers; contributed to Holland.com and Orbitz.com content growth.
UX Content Designer and Curriculum Developer at Learning Labs and Applied Technologies
May 1, 2010 - October 26, 2025Led UX content strategy and curriculum development for AP classes and tech colleges; produced web/mobile feature content, guides, and assessments; managed CMS and timelines; translated technical topics into accessible lessons.
Education
Master of Fine Arts at University of San Francisco
January 11, 2030 - December 1, 2012Bachelor of Arts at Berry College
January 11, 2030 - May 1, 2008Qualifications
Industry Experience
Software & Internet, Healthcare, Financial Services, Education, Professional Services, Media & Entertainment
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