Available to hire
I’m a customer-focused professional with experience in remote customer service, live chat, email and phone support, complaint handling, and administrative operations.
I’m calm, organised, and reliable, with a strong track record of resolving complex customer issues, using internal systems accurately, and supporting engagement and morale within remote teams.
Skills
Experience Level
Intermediate
Intermediate
Work Experience
Multi-Skilled Agent / Engagement Lead (Remote) at TUI / First Choice
April 1, 2024 - December 1, 2025Supported customers via email, live chat, and phone, handling bookings, ancillaries, and travel disruptions. Resolved complex queries using internal systems, logged interactions accurately and followed up as required. Handled difficult conversations with professionalism and empathy.
Funding Manager at Sedge Funding
May 1, 2021 - April 1, 2024Managed and supported a team delivering tailored financial solutions to company house businesses. Oversaw scheduling, performance tracking, and accurate record-keeping. Acted as a key contact for client communication and issue resolution.
Education
Qualifications
Industry Experience
Travel & Hospitality, Professional Services
Skills
Experience Level
Intermediate
Intermediate
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