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Senior Managed Services Engineer with extensive experience in enterprise IT service delivery. Skilled in data centre, cloud, infrastructure, and networking operations. Experienced in managing technical escalations, ensuring SLA/SLO compliance, and supporting large-scale transformation projects. Strong capabilities in stakeholder communication, cross-functional collaboration, and aligning IT solutions with business objectives. Adept at enabling customer success and guiding post-sales technical delivery to drive long-term client satisfaction. Core strengths: Enterprise Migration & Modernisation • ITIL & PMP-based Service Delivery • Customer Success & Escalation • Automation & Observability • Cloud (Azure, AWS, VMware, Dell cloud solution APEX) • Data Centre Optimization • Cross-functional Stakeholder Communication.…Senior Managed Services Engineer with extensive experience in enterprise IT service delivery. Skilled in data centre, cloud, infrastructure, and networking operations. Experienced in managing technical escalations, ensuring SLA/SLO compliance, and supporting large-scale transformation projects. Strong capabilities in stakeholder communication, cross-functional collaboration, and aligning IT solutions with business objectives. Adept at enabling customer success and guiding post-sales technical delivery to drive long-term client satisfaction. Core strengths: Enterprise Migration & Modernisation • ITIL & PMP-based Service Delivery • Customer Success & Escalation • Automation & Observability • Cloud (Azure, AWS, VMware, Dell cloud solution APEX) • Data Centre Optimization • Cross-functional Stakeholder Communication.

April

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Senior Managed Services Engineer with extensive experience in enterprise IT service delivery. Skilled in data centre, cloud, infrastructure, and networking operations. Experienced in managing technical escalations, ensuring SLA/SLO compliance, and supporting large-scale transformation projects. Strong capabilities in stakeholder communication, cross-functional collaboration, and aligning IT solutions with business objectives. Adept at enabling customer success and guiding post-sales technical delivery to drive long-term client satisfaction. Core strengths: Enterprise Migration & Modernisation • ITIL & PMP-based Service Delivery • Customer Success & Escalation • Automation & Observability • Cloud (Azure, AWS, VMware, Dell cloud solution APEX) • Data Centre Optimization • Cross-functional Stakeholder Communication.…Senior Managed Services Engineer with extensive experience in enterprise IT service delivery. Skilled in data centre, cloud, infrastructure, and networking operations. Experienced in managing technical escalations, ensuring SLA/SLO compliance, and supporting large-scale transformation projects. Strong capabilities in stakeholder communication, cross-functional collaboration, and aligning IT solutions with business objectives. Adept at enabling customer success and guiding post-sales technical delivery to drive long-term client satisfaction. Core strengths: Enterprise Migration & Modernisation • ITIL & PMP-based Service Delivery • Customer Success & Escalation • Automation & Observability • Cloud (Azure, AWS, VMware, Dell cloud solution APEX) • Data Centre Optimization • Cross-functional Stakeholder Communication.

Available to hire

Senior Managed Services Engineer with extensive experience in enterprise IT service delivery. Skilled in data centre, cloud,
infrastructure, and networking operations. Experienced in managing technical escalations, ensuring SLA/SLO compliance,
and supporting large-scale transformation projects. Strong capabilities in stakeholder communication, cross-functional
collaboration, and aligning IT solutions with business objectives. Adept at enabling customer success and guiding post-sales
technical delivery to drive long-term client satisfaction.
Core strengths: Enterprise Migration & Modernisation • ITIL & PMP-based Service Delivery • Customer Success & Escalation •
Automation & Observability • Cloud (Azure, AWS, VMware, Dell cloud solution APEX) • Data Centre Optimization •
Cross-functional Stakeholder Communication.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Senior Managed Services Engineer & Customer Success Lead at Dell Technologies

December 1, 2024 - October 14, 2025

Led end-to-end migration, modernization and transformation programs for enterprise clients; managed multi-cloud and virtualization, ensuring SLA/KPI alignment; primary technical PoC for critical escalations; drove customer success initiatives and knowledge transfer.

Senior Technical Support Engineer & Customer Trust Advisor at Dell EMC Solutions

December 1, 2021 - October 14, 2025

Provided advanced technical troubleshooting across Dell EMC enterprise and data center solutions; served as escalation point during high-severity incidents; led bridge calls and executive communications; ensured SLA compliance and cross-vendor collaboration; documented RCA to reduce recurring issues.

Project Management & Network Engineer at Spad Technologies

March 1, 2014 - October 14, 2025

Coordinated end-to-end networking projects, bridging technical and non-technical stakeholders; delivered Cisco networking platforms and core infrastructure; improved incident resolution and created runbooks to support sustainable operations.