Experienced in Functional Testing, UAT, Regression Testing, and End-to-End Testing. Proficient in creating test strategies, scenarios, and cases; defect lifecycle management using Jira. Knowledgeable in Agile, Waterfall, and V-Model SDLC. Tested Corporate Banking Payments & Remittance, intra/interbank, cross-border, and payment messages (SWIFT MT, ISO 20022 PAIN, PACS). Skilled in test automation using Selenium WebDriver, Selenium IDE, and Selenium Grid in Java frameworks; collaborated with cross-functional teams to communicate testing progress and defects.

QA Consultant at SATIATE CONSTRUCTIONS PTE LTD

August 1, 2021 - March 1, 2023

Led the creation, application, and upkeep of Quality Plans to meet goals. Established a strong quality program aligned with ISO 9001:2008 and BCA CONQUAS rules. Reviewed subcontractors' plans, monitored site operations, and fixed issues via Non-Conformance Reports. Oversaw machine/tools accuracy, material quality, finished work compliance, and project documentation. Managed day-to-day finances, reports, forecasts, and payroll. Coordinated with external auditors and MOM regulations.

Senior Process Advisor at SERCO GLOBAL SERVICES LTD

March 1, 2012 - January 31, 2014

Processed transactions per approved procedures; maintained quality control discipline. Handled day-to-day query resolution with escalation for complex issues. Assisted section manager with workflow organization, queue management, and information retrieval. Managed documentation, including certificates, test results, and inspection requests; collaborated on financials, audits, and compliance tasks.

Process Associate at Dell Services Ltd

September 1, 2010 - September 1, 2011

Led Dell Service Delivery Management personnel responsible for delivering contracted services and meeting financial commitments. Managed customer relationships, mentored team members on delivery best practices, and pursued process improvement opportunities. Managed account assignments, assets, and expenses; coordinated with multiple third-party partners to ensure performance and customer service metrics.