Experience Level
Expert
Expert
Language
English
Fluent
Work Experience
Lead Product Designer at Kotahi Logistics (Subsidiary of Fonterra & Silver Fern Group)
January 1, 2022 - PresentDesign partner to the Head of Product, Engineering and GM of Customer, directly influencing the product roadmap and digital strategy to align with core business objectives and service offerings. Achievements include shipping the Voyager customer portal (planning, booking, tracking to delivery), launching self-service Help & Support reducing support overhead by 50%, designing and shipping an employee internal website with AI Copilot integration, and leading the first internal 'UX Design Thinking' initiative resulting in a 40% increase in design-led discovery participation.
Senior Product Designer at Waka Kotahi- New Zealand Transport Agency
July 1, 2020 - January 1, 2022Delivered products through user research and best design practices to influence stakeholders and improve UX. Achievements include increasing SUS for NIEMS SAAS to 74, championing a centralised Design System (Figma) to reduce design-to-development friction, and ensuring WCAG AA/AAA accessibility across all customer-facing platforms.
Lead UI/UX Designer at Spark New Zealand
March 1, 2019 - July 1, 2020Strategised and led UX/UI design for Spark users, collaborating with stakeholders to align designs with product vision. Achievements include designing a self-service portal for Government customers to reduce operational costs and improving customer retention by 30%.
UX/UI Consultant at Barry Iyengar Designs Ltd
May 1, 2018 - March 1, 2019Designed and delivered high-impact projects for Australasian startup clients. Achievements include launching ZendIT wind farm Web & iOS application, shipping invoicing software for Pivot Labs, and designing e-commerce websites for small independent entrepreneurs.
UX/UI Designer at Manara Developments
May 1, 2015 - May 1, 2018Improved UX of a Real Estate Sales Application across Web, tablet and mobile platforms, reducing the number of clicks by 50% and increasing the booking completion rate.
Education
Master of User Experience Design (MUXD) at Victoria University of Wellington
January 1, 2018 - January 1, 2019Bachelor of Architecture & Design (B. Arch) at Mumbai University
January 1, 2010 - January 1, 2015Qualifications
Stanford Online - X602068
January 11, 2030 - May 3, 2026Interaction Design Foundation
January 11, 2030 - May 3, 2026LinkedIn Learning
January 11, 2030 - May 3, 2026Google - ZRL6RRFV7
January 11, 2030 - May 3, 2026NVIDIA Inception Program
January 11, 2030 - May 3, 2026Industry Experience
Software & Internet, Government, Professional Services, Transportation & Logistics
Experience Level
Expert
Expert
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