I’m Jo, a Learning & Development, training and operations specialist with over 15 years’ experience helping people understand systems, build confidence and do their jobs well. My background spans training delivery, digital learning design, LMS implementation, project coordination, PA/office management and stakeholder support. I’ve worked with large consultant networks, internal teams, senior leaders and frontline users - turning complex information into clear, practical training, guides and processes that people can actually use. At Cambridge Nutritional Foods, I designed learning pathways, created digital training content, supported the rollout of a new LMS, developed onboarding and progression frameworks, delivered live training sessions, and helped improve consistency, confidence and engagement across a large field-based audience. I’ve also coordinated telecoms installation projects, supported senior leadership teams, managed operational admin, helped with office launches, and provided first-line support when people needed calm, clear help. What makes me stand out is my ability to make things make sense. I’m good at taking messy information, unclear processes or nervous learners and turning them into something structured, human and easy to follow. I bring the organisation of a project coordinator, the empathy of a trainer, the eye for detail of a PA, and the common sense of someone who has spent years helping real people in real working environments. I’m particularly interested in freelance projects involving training materials, user guides, onboarding content, digital learning, process documentation, LMS support, workshop design, system training, admin support, and remote operational coordination. If you need someone reliable, thoughtful and practical who can bring calm to complexity and turn “How on earth do we explain this?” into “Ah, that makes sense,” I’d love to help.

I’m Jo, a Learning & Development, training and operations specialist with over 15 years’ experience helping people understand systems, build confidence and do their jobs well. My background spans training delivery, digital learning design, LMS implementation, project coordination, PA/office management and stakeholder support. I’ve worked with large consultant networks, internal teams, senior leaders and frontline users - turning complex information into clear, practical training, guides and processes that people can actually use. At Cambridge Nutritional Foods, I designed learning pathways, created digital training content, supported the rollout of a new LMS, developed onboarding and progression frameworks, delivered live training sessions, and helped improve consistency, confidence and engagement across a large field-based audience. I’ve also coordinated telecoms installation projects, supported senior leadership teams, managed operational admin, helped with office launches, and provided first-line support when people needed calm, clear help. What makes me stand out is my ability to make things make sense. I’m good at taking messy information, unclear processes or nervous learners and turning them into something structured, human and easy to follow. I bring the organisation of a project coordinator, the empathy of a trainer, the eye for detail of a PA, and the common sense of someone who has spent years helping real people in real working environments. I’m particularly interested in freelance projects involving training materials, user guides, onboarding content, digital learning, process documentation, LMS support, workshop design, system training, admin support, and remote operational coordination. If you need someone reliable, thoughtful and practical who can bring calm to complexity and turn “How on earth do we explain this?” into “Ah, that makes sense,” I’d love to help.

Available to hire

I’m Jo, a Learning & Development, training and operations specialist with over 15 years’ experience helping people understand systems, build confidence and do their jobs well.

My background spans training delivery, digital learning design, LMS implementation, project coordination, PA/office management and stakeholder support. I’ve worked with large consultant networks, internal teams, senior leaders and frontline users - turning complex information into clear, practical training, guides and processes that people can actually use.

At Cambridge Nutritional Foods, I designed learning pathways, created digital training content, supported the rollout of a new LMS, developed onboarding and progression frameworks, delivered live training sessions, and helped improve consistency, confidence and engagement across a large field-based audience. I’ve also coordinated telecoms installation projects, supported senior leadership teams, managed operational admin, helped with office launches, and provided first-line support when people needed calm, clear help.

What makes me stand out is my ability to make things make sense. I’m good at taking messy information, unclear processes or nervous learners and turning them into something structured, human and easy to follow. I bring the organisation of a project coordinator, the empathy of a trainer, the eye for detail of a PA, and the common sense of someone who has spent years helping real people in real working environments.

I’m particularly interested in freelance projects involving training materials, user guides, onboarding content, digital learning, process documentation, LMS support, workshop design, system training, admin support, and remote operational coordination.

If you need someone reliable, thoughtful and practical who can bring calm to complexity and turn “How on earth do we explain this?” into “Ah, that makes sense,” I’d love to help.

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Language

English
Fluent

Work Experience

Sales Trainer / L&D Specialist at Cambridge Nutritional Foods
March 1, 2023 - March 1, 2026
Designed and delivered training for a large Consultant field; translated policy, nutrition and brand guidance into practical resources; developed structured progression frameworks; scoped and supported LMS implementation; created digital learning content using Articulate Rise, Canva and 360Learning; coordinated international translations and collaborated cross-functionally to align messaging and protect brand.
Freelance Training & Implementation Support at SchoolGrid Academy
April 1, 2026 - Present
Support school-based system setup, go-live activity and practical user training for kitchen and office teams. Guide users through new processes in a calm, step-by-step way to build confidence and reduce adoption anxiety.
Voice Group Leader (Employee Representative) at Cambridge Nutritional Foods
January 1, 2018 - December 31, 2020
Gained employee feedback and represented colleagues to senior stakeholders; developed and presented two employee benefits proposals to the Board; both approved and implemented.
Senior Project Coordinator at RTM
June 1, 2000 - April 1, 2005
Coordinated UK-wide telecom installation projects from briefing through to handover, testing and reporting. Scheduled field activity, liaised with site managers and maintained accurate project records to support smooth delivery.
Office Manager / Administrative Assistant at Jaybeam Ltd
August 1, 1999 - May 31, 2000
Provided end-to-end operational support for a nationwide field workforce; managed daily deployment of field teams; supported line management; maintained operational continuity.
Receptionist at Insurance World
September 1, 1994 - August 31, 1995
Administration & reception duties including typing, filing and receiving visitors.
PA to Vice President (UK) at CDC Software
March 1, 2007 - February 29, 2008
Supported the VP and leadership team across a dual-site operation; provided PA, HR administration, sales support and first-line IT troubleshooting for approximately 40 colleagues; aided in office setup and inductions for new joiners; diary management and product launch coordination.
Management Coordinator at Cummins Diesel
March 1, 2008 - December 31, 2008
Provided board-level diary management, meeting coordination, minute taking, HR/Sales support and general administration.
Retail Controller / Security Officer at Chubb Security Personnel
November 1, 2009 - September 30, 2013
Promoted internally into a national scheduling and operational coordination role, supporting service delivery across multiple sites. Managed day-to-day scheduling, issue resolution and communication between field/resource teams and stakeholders.

Education

Level 5 Associate Diploma in Organizational Learning & Development (CIPD) at CIPD
January 11, 2030 - June 15, 2026

Qualifications

NVQ Level 4 in Business Administration
January 11, 2030 - June 15, 2026
NVQ Level 1-3 in Business Administration
January 1, 1992 - December 31, 1994
Level 5 Associate Diploma in Organizational Learning & Development (CIPD)
January 11, 2030 - June 15, 2026
NVQ Level 4 in Business Administration
January 11, 2030 - June 15, 2026
NVQ Level 1-3 in Business Administration
January 1, 1992 - December 31, 1994

Industry Experience

Education, Professional Services, Software & Internet, Retail, Manufacturing