I'm Ben Robson, a guitar sales professional with over 20 years in music retail and customer service. I specialise in guitars and have a deep understanding of the guitar sales market, including instrument history, specs, and how players choose gear. Beyond my day-to-day work, I’m an experienced musician, composer and producer who has performed worldwide and built a home studio. I share gear and techniques through online demos and social media, and I use my network across the music sector to help artists and retailers grow.

Ben Robson

PRO

I'm Ben Robson, a guitar sales professional with over 20 years in music retail and customer service. I specialise in guitars and have a deep understanding of the guitar sales market, including instrument history, specs, and how players choose gear. Beyond my day-to-day work, I’m an experienced musician, composer and producer who has performed worldwide and built a home studio. I share gear and techniques through online demos and social media, and I use my network across the music sector to help artists and retailers grow.

Available to hire

I’m Ben Robson, a guitar sales professional with over 20 years in music retail and customer service. I specialise in guitars and have a deep understanding of the guitar sales market, including instrument history, specs, and how players choose gear.

Beyond my day-to-day work, I’m an experienced musician, composer and producer who has performed worldwide and built a home studio. I share gear and techniques through online demos and social media, and I use my network across the music sector to help artists and retailers grow.

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Work Experience

Retail Sales Manager at PMT
January 1, 2008 - June 1, 2025
As Retail Sales Manager for PMT at the Salford flagship store, I led the guitar section with expert product knowledge spanning manufacturing history, specifications and suitability. I contributed to the store’s profits while navigating company changes, mentored team members, managed stock replenishment, and liaised with reps globally to advise on products. I optimized retail displays and stayed current on sales and distribution trends, attending product fairs and maintaining up-to-date knowledge. As a senior team member I mentored colleagues and maintained strong team dynamics in a high-pressure environment. I consistently delivered strong results, averaging around £50k in sales per month and about £15k monthly profit, earning top sales recognition in the company on multiple occasions.
Salesperson at Sound Control
January 1, 2000 - January 1, 2008
Sound Control was the main music retailer in Manchester, later part of PMT, expanding from a small independent to a multi-store national company. During my time there I witnessed and contributed to the online retail boom and the shift from analogue to digital recording and distribution. I thrived in a fast-paced environment, developing resilience and adaptability while delivering strong customer service and product knowledge.

Education

Add your educational history here.

Qualifications

GCSEs
January 11, 2030 - January 23, 2026
BTEC National Diploma Performing Arts (Music)
January 11, 2030 - January 23, 2026

Industry Experience

Retail, Media & Entertainment, Professional Services, Other