Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a highly dedicated, self-driven and motivated professional with skills in Information Technology. I have relevant working experience having worked during attachment. I aim to add value through designing, directing and managing company-wide processes that facilitate organization effectiveness and growth. I desire to obtain a meaningful and challenging position that will enable me to learn and gain practical knowledge and skills for the benefit of the organization and me.…I am a highly dedicated, self-driven and motivated professional with skills in Information Technology. I have relevant working experience having worked during attachment. I aim to add value through designing, directing and managing company-wide processes that facilitate organization effectiveness and growth. I desire to obtain a meaningful and challenging position that will enable me to learn and gain practical knowledge and skills for the benefit of the organization and me.

BENARD K. SIELE





I am a highly dedicated, self-driven and motivated professional with skills in Information Technology. I have relevant working experience having worked during attachment. I aim to add value through designing, directing and managing company-wide processes that facilitate organization effectiveness and growth. I desire to obtain a meaningful and challenging position that will enable me to learn and gain practical knowledge and skills for the benefit of the organization and me.…I am a highly dedicated, self-driven and motivated professional with skills in Information Technology. I have relevant working experience having worked during attachment. I aim to add value through designing, directing and managing company-wide processes that facilitate organization effectiveness and growth. I desire to obtain a meaningful and challenging position that will enable me to learn and gain practical knowledge and skills for the benefit of the organization and me.

Available to hire

I am a highly dedicated, self-driven and motivated professional with skills in Information Technology. I have relevant working experience having worked during attachment. I aim to add value through designing, directing and managing company-wide processes that facilitate organization effectiveness and growth. I desire to obtain a meaningful and challenging position that will enable me to learn and gain practical knowledge and skills for the benefit of the organization and me.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Swahili

Fluent

Luganda

Advanced

Work Experience

Project Lead at UpraiseCX

March 1, 2026 - Present

Led project planning and execution with focus on risk management, stakeholder communication, quality assurance, and process improvement initiatives.

Operations Lead at UrDrive

September 1, 2021 - Present

Managed operations strategy and implemented SOPs to improve service delivery, customer experience, and overall operational performance.

Team Lead at Samasource

July 1, 2018 - April 30, 2026

Led contact center operations and teams, managed KPIs, conducted coaching and workforce planning, and produced reporting to support performance and continuous improvement.

Quality Analyst at Samasource

August 1, 2017 - August 31, 2018

Conducted quality audits, delivered coaching recommendations, reported findings, and supported continuous improvement programs.

TEAM LEAD at Samasource Kenya Limited

July 1, 2017 - Present

Tracking project performance for all team members and providing constructive feedback. Ensuring overall achievement of team performance objectives, operational performance, schedule adherence and team quality. Monitoring and reporting on project performance. Providing floor support, handling escalations and ensuring that agents’ personal targets and deadlines are met.

QUALITY ANALYST at Samasource Kenya Limited

January 1, 2016 - June 1, 2017

Analyzing agents’ work output against guidelines/standards and providing feedback. Identifying agents’ strengths and weaknesses and providing feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching.

Data Associate at Samasource

January 1, 2016 - July 31, 2017

Performed product research, data classification, verification, and quality control to ensure accurate and reliable datasets.

Agent at Samasource Kenya Limited

April 1, 2015 - January 1, 2016

Comfort using internet search engines and software like Ms Office. Maintain data work requirements by following data program techniques and procedures.

IT Assistant at Unique TrendSetters

September 1, 2014 - November 30, 2015

Provided technical support including network troubleshooting, software installation, and user training to support day-to-day IT needs.

Peer Educator at Mwafrika Development Institute

May 1, 2013 - February 28, 2014

Conducted awareness programs, counseling, outreach, and community engagement activities.

Cyber Attendant at Enocom Cyber Limited

November 1, 2011 - January 1, 2012

Computer maintenance, networking, system installation and maintenance, receiving and sending out emails, typing work, photocopying, and graphic design.

Office Admin at Unique Trends Limited

April 1, 2009 - August 1, 2010

Assisting customers/visitors with queries, receiving and directing customers/visitors, and general administration duties.

Peer Educator (HIV/AIDS) at Mwafrica Institute of Development Group

April 1, 2009 - August 1, 2010

Youth mobilization and basic facilitation of HIV/AIDS awareness.