I’m an adaptable regional operations leader with 25+ years of experience building and running IT operations across challenging, fast-moving environments. I enjoy ideation and creative problem-solving, and I’m intentional about bringing out the best in each team member while balancing the needs of different stakeholders. I’ve led diverse teams across APAC (including managing service operations for large-scale user bases) and have experience partnering with executive stakeholders to drive discipline, service delivery, and continuous improvement. I’m also a certified recruiter and certified strengths coach, plus I train workplace resilience and leadership skills—so I naturally connect operational excellence with people development and talent management.

B.H. LIM

I’m an adaptable regional operations leader with 25+ years of experience building and running IT operations across challenging, fast-moving environments. I enjoy ideation and creative problem-solving, and I’m intentional about bringing out the best in each team member while balancing the needs of different stakeholders. I’ve led diverse teams across APAC (including managing service operations for large-scale user bases) and have experience partnering with executive stakeholders to drive discipline, service delivery, and continuous improvement. I’m also a certified recruiter and certified strengths coach, plus I train workplace resilience and leadership skills—so I naturally connect operational excellence with people development and talent management.

Available to hire

I’m an adaptable regional operations leader with 25+ years of experience building and running IT operations across challenging, fast-moving environments. I enjoy ideation and creative problem-solving, and I’m intentional about bringing out the best in each team member while balancing the needs of different stakeholders.

I’ve led diverse teams across APAC (including managing service operations for large-scale user bases) and have experience partnering with executive stakeholders to drive discipline, service delivery, and continuous improvement. I’m also a certified recruiter and certified strengths coach, plus I train workplace resilience and leadership skills—so I naturally connect operational excellence with people development and talent management.

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Language

English
Fluent
Chinese
Fluent
Japanese
Beginner

Work Experience

freelancer at various
January 1, 2022 - Present
Director, Operations (APAC) at Astreya Partners, Asia Pacific
November 1, 2018 - August 31, 2020
Led IT services for Google APAC and served as executive leadership contact for Astreya APAC. Managed an APAC ITSM team (EUC and cross-border IT logistics) spanning 12 cities, supporting 50k Google APAC users with 70+ regional managers and technicians. Owned P&L of USD 10M+ and ensured executive presence, escalation handling, and exploration of APAC expansion opportunities.
IT Manager (ITBP) at IPOS International
January 1, 2015 - December 31, 2018
Managed senior IT responsibilities with a focus on operational effectiveness and service delivery as part of a broader IT organization. Worked in leadership capacity supporting day-to-day service execution and coordination with stakeholders.
Freelance Recruiter / Headhunter at Various agencies
January 1, 2010 - December 31, 2011
Provided recruitment and talent sourcing services as an independent freelancer/headhunter across multiple clients.
Various Senior IT roles at Dell / HP / Elsevier / Getronics / NCS
January 1, 1999 - December 31, 2014
Held multiple senior IT roles across different organizations, contributing to delivery and operational support in enterprise environments.
Various engineering roles at Apple / SyQuest
January 1, 1994 - December 31, 1997
Worked across engineering roles supporting product and technology initiatives in earlier career stages.

Education

Graduate Diploma - Positive Psychology at Sch; Positive Pschology
April 1, 2018 - January 1, 2019
Graduate Diploma (Organizational Psychology) at Aventis School of Business
January 1, 2019 - December 31, 2019
Graduate Diploma (Applied Positive Psychology) at School of Positive Psychology
January 1, 2019 - December 31, 2019
Graduate Diploma (Organizational Psychology) at Aventis School of Business
January 1, 2021 - December 31, 2021

Qualifications

MOE registered instructor (life skills: Leadership, communication, … etc.)
January 1, 2024 - September 12, 2026
Certified Food Handler
January 1, 2023 - September 12, 2026
First Aid / AED training
January 1, 2023 - September 12, 2026
Career Coach (Aventis Business School)
January 1, 2021 - September 12, 2026
Directors Training Program (ACRA)
January 1, 2020 - September 12, 2026
Certified Strengths Coach (Gallup)
January 1, 2019 - September 12, 2026
Certificate Employment Intermediaries (CEI-KAH) (Ministry of Manpower)
January 1, 2014 - September 12, 2026
CAT1 Security Clearance
January 1, 2010 - September 12, 2026

Industry Experience

Computers & Electronics, Consumer Goods, Education, Government, Manufacturing, Media & Entertainment, Professional Services, Other, Telecommunications, Software & Internet, Retail