B.H. LIM
I’m an adaptable regional operations leader with 25+ years of experience building and running IT operations across challenging, fast-moving environments.
About
I’m an adaptable regional operations leader with 25+ years of experience building and running IT operations across challenging, fast-moving environments. I enjoy ideation and creative problem-solving, and I’m intentional about bringing out the best in each team member while balancing the needs of different stakeholders.
I’ve led diverse teams across APAC (including managing service operations for large-scale user bases) and have experience partnering with executive stakeholders to drive discipline, service delivery, and continuous improvement. I’m also a certified recruiter and certified strengths coach, plus I train workplace resilience and leadership skills—so I naturally connect operational excellence with people development and talent management.
- 30 years' experience
- Joined December 2024
Skills· 10
Languages
- EnglishFluent
- ChineseFluent
- JapaneseBeginner
Industry experience
- Computers & Electronics
- Consumer Goods
- Education
- Government
- Manufacturing
- Media & Entertainment
- Professional Services
- Other
- Telecommunications
- Software & Internet
- Retail
Work experience· 6 roles
Led IT services for Google APAC and served as executive leadership contact for Astreya APAC. Managed an APAC ITSM team (EUC and cross-border IT logistics) spanning 12 cities, supporting 50k Google APAC users with 70+ regional managers and technicians. Owned P&L of USD 10M+ and ensured executive presence, escalation handling, and exploration of APAC expansion opportunities.
Managed senior IT responsibilities with a focus on operational effectiveness and service delivery as part of a broader IT organization. Worked in leadership capacity supporting day-to-day service execution and coordination with stakeholders.
Education
Certifications and awards· 8
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