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Detail-oriented creative professional with experience in content strategy, copywriting, editing, and design, along with client-support experience in fast-paced environments. Strong attention to detail, accuracy, and problem-solving skills, with a track record of meeting performance and quality targets. Comfortable translating complex information into clear, actionable solutions across blogs, journalism-style tutorials, and documentation. Experienced using CRM and support tools, and developing skills in WordPress, SEO, and basic HTML/CSS while continuing to grow in digital content and marketing.…Detail-oriented creative professional with experience in content strategy, copywriting, editing, and design, along with client-support experience in fast-paced environments. Strong attention to detail, accuracy, and problem-solving skills, with a track record of meeting performance and quality targets. Comfortable translating complex information into clear, actionable solutions across blogs, journalism-style tutorials, and documentation. Experienced using CRM and support tools, and developing skills in WordPress, SEO, and basic HTML/CSS while continuing to grow in digital content and marketing.

Benzie Johnson, Jr.

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Detail-oriented creative professional with experience in content strategy, copywriting, editing, and design, along with client-support experience in fast-paced environments. Strong attention to detail, accuracy, and problem-solving skills, with a track record of meeting performance and quality targets. Comfortable translating complex information into clear, actionable solutions across blogs, journalism-style tutorials, and documentation. Experienced using CRM and support tools, and developing skills in WordPress, SEO, and basic HTML/CSS while continuing to grow in digital content and marketing.…Detail-oriented creative professional with experience in content strategy, copywriting, editing, and design, along with client-support experience in fast-paced environments. Strong attention to detail, accuracy, and problem-solving skills, with a track record of meeting performance and quality targets. Comfortable translating complex information into clear, actionable solutions across blogs, journalism-style tutorials, and documentation. Experienced using CRM and support tools, and developing skills in WordPress, SEO, and basic HTML/CSS while continuing to grow in digital content and marketing.

Available to hire

Detail-oriented creative professional with experience in content strategy, copywriting, editing, and design, along with client-support experience in fast-paced environments. Strong attention to detail, accuracy, and problem-solving skills, with a track record of meeting performance and quality targets.

Comfortable translating complex information into clear, actionable solutions across blogs, journalism-style tutorials, and documentation. Experienced using CRM and support tools, and developing skills in WordPress, SEO, and basic HTML/CSS while continuing to grow in digital content and marketing.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Collections Specialist at United Processing Services

January 1, 2026 - May 1, 2026

Pursued third-party voluntary resolution of overdue balances related to short-term installment loans using CRM tools, public information research, and mediation skills. Managed the collections workflow including initial contact, mediation of debts, and customer service related to existing resolution agreements. Met and exceeded company performance targets while following compliance standards in a fast-paced environment.

Customer Service Representative at TTEC Tolling Solutions NY LLC

January 1, 2024 - May 1, 2025

Provided customer support for the New York State tolling program for high volumes of inbound callers. Used softphone and CRM tools to manage inquiries and perform account maintenance including account setup, device/material orders, billing updates, payment processing, and troubleshooting toll/account issues. Resolved concerns on the first call, maintaining average handle time of 7.5–8 minutes against a 7-minute target while meeting quality and satisfaction standards and minimizing escalations.

Freelance Writer (MakeUseOf) at Valnet Inc.

April 1, 2023 - December 1, 2023

Independently researched, wrote, and delivered in-depth articles and how-to tutorials focused on Microsoft Excel features and functions for a technology publication. Produced clear, accurate, user-focused explanations and collaborated with editors and cross-functional staff to ideate, develop, edit, and publish content aligned with editorial goals, style guides, tone of voice, and SEO best practices.

Station Manager (WDWN-FM) at Cayuga Community College

May 1, 2018 - May 1, 2019

Served as assistant station manager and later station manager for the student-run college radio station. Oversaw daily operations and supported station leadership responsibilities in a student media environment.