Bianca, Mak Tsz Chau
- Hong Kong, Hong Kong
- 5 projects
Hi I'm Bianca, a product and UX designer with a background in UI/UX and graphic design, focusing on driving product engagement through thoughtful design systems and streamlined workflows.
About
Hi I’m Bianca, a product and UX designer with a background in UI/UX and graphic design, focusing on driving product engagement through thoughtful design systems and streamlined workflows. I enjoy turning complex problems into clear, delightful user experiences.
Most recently I led design at HelloToby, then transitioned to independent UI/UX and graphic design consulting, delivering AI-powered search features for LeetCode and a major AI chat function and homepage revamp for HelloToby.
- Joined January 2026
Industry experience
- Software & Internet
- Professional Services
- Media & Entertainment
- Education
More experts in Hong Kong, Hong Kong
Projects · 5
webdesigner graphicdesigner
- Product Designer
- UI Designer
- UX Designer
<h2>Background</h2> OneConnect is a SaaS platform that streamlines sales automation, digital customer engagement, and CRM workflows. —similar to tools like Twilio and Zendesk but with a stronger focus on AI-driven automation and omnichannel integration. <h2>Key Deliverables</h2> As the UI/UX Designer, I crafted an intuitive interface that unifies: AI Chatbots & Auto-Responders (24/7 customer support) Multichannel Messaging (WhatsApp, SMS, Email, Web Chat) Advanced Tools: Video conferencing, OCR (optical character recognition), booking systems, and seamless API integrations. The platform was optimized for remote-business needs during COVID-19, ensuring automated marketing and engagement without sacrificing usability. To simplify complex workflows, I designed an intuitive drag-and-drop bot builder that adapts to diverse client needs—from sales automation to customer support. By analyzing real-world user scenarios, I ensured: Seamless Workflow Integration: Customizable automation paths for different industries. Zero-Code Usability: Empowering non-technical users to build and deploy bots independently. Error-Resilient Flows: Clear visual cues and validation to prevent misconfigurations. webdesigner
- Product Designer
- UI Designer
- UX Designer
<h2>Background</h2> Flying Speed Logistic (Hong Kong) Co, Limited established since 2013. They have operated for over 20 years and would like to promoted their service online and offer online enquiry funnel for job enquiry. <h2>Key Deliverables</h2> The site emphasizing legibility and brand identity. The design incorporates cohesive branding elements and engaging micro-interactions to enhance user experience. The responsive layout ensures optimal viewing on all devices, making the site visually appealing and user-friendly while reflecting the client’s professional image. webdesigner
- UI Designer
- UX Designer
<h2>Background</h2> Introduce of new product which is a global eSIM card. The purchase link requiring a dedicated, prominent entrance on the main site, meanwhile a distinct, user-friendly flow tailored specifically for international customers. <h2>The Goal</h2> Creating a prominent main site entrance, establishing clear content hierarchy, simplifying price comparison, and providing concise steps to maximise conversion for international users. webdesigner
- Product Designer
- UI Designer
- UX Designer
Work experience· 11 roles
Independent UI/UX Design Consultant · Self-employed / IndependentJun 2025 – Aug 2025 · 3 mos
Established as an independent UI/UX and graphic design consultant; led projects including designing an AI-powered search function for LeetCode and implementing an AI chat feature plus a responsive homepage revamp for HelloToby.
Product Designer (UI/UX) · HelloTobyFeb 2022 – May 2025 · 3 yrs 4 mos
Create consumer and supplier side product UI/UX design direction, set up framework and design library; optimize workflows and manage project timelines; create guidelines and frameworks for designers (e.g., UX research framework); monitor and mentor design teams in HK/TW; assist in UI/UX design for Cainiao’s order management and admin panel; contribute to conversion improvements for various services.
UI/UX Designer · HelloTobyFeb 2022 – May 2025 · 3 yrs 4 mos
Create consumer and supplier UI/UX design direction; set up design framework and design library; optimize workflows; manage project timelines; develop UX research framework; monitor and mentor HelloToby HK design team; assist in UI/UX for Cainiao order management and admin panel; contributed to increased conversion rates for cleaning, store, and PPL chat service.
Senior UI/UX Designer · Harpia ConnectMar 2021 – Feb 2022 · 1 yr
Assistant Creative Director · Harpia ConnectMar 2021 – Feb 2022 · 1 yr
Senior UI/UX Designer · Goodest LAMar 2020 – Mar 2021 · 1 yr 1 mo
Senior UI/UX Designer · Goodest LabMar 2020 – Mar 2021 · 1 yr 1 mo
Senior Web Designer · 22 DigitalAug 2016 – Sep 2017 · 1 yr 2 mos
Education
Bachelor Degree of Communication Design · Royal Melbourne Institute of Technology, Australia2008 – 2026
Associate Degree of Communication Design · The Hong Kong Polytechnic University2006 – 2026
Bachelor of Communication Design · Royal Melbourne Institute of Technology (RMIT), Australia2008 – 2026
Associate Degree of Communication Design · The Hong Kong Polytechnic University2006 – 2026
Hire Bianca, Mak Tsz Chau today
Post a job and invite Bianca,, or contact them directly. No hidden commission.