Senior Client Delivery Manager at NewDay

Led a fixed-term engagement to design and onboard a new credit product for an existing high-street entity. Responsibilities included designing and supervising the ETL mapping, overseeing data transformation, validation, and reconciliation to enable a controlled migration. Developed ingestion and implementation plan, structuring migration across multiple tranches to mitigate risk. Managed key stakeholder and third-party relationships; negotiated requirements and deliverables to align with business objectives. Collaborated with IT, data engineers, and business analysts to ensure technical feasibility. Created rigorous test plans (functional, integration, performance). Conducted post-ingestion analysis, resolved discrepancies, optimized workflows, and ensured operational continuity. Provided leadership in troubleshooting and risk management, and delivered documentation and knowledge transfer for ongoing support.

Technical Delivery Manager at RM

Led delivery of SAAS online digital testing capability. Responsibilities included project planning, requirements gathering, development, test management, deployment, and post-launch support. Developed comprehensive project plans, timelines, and resource allocations; facilitated cross-functional collaboration; conducted risk assessments and implemented mitigation strategies. Ensured QA adherence, including automated testing and continuous monitoring. Mentored technical teams and promoted continuous improvement. Analyzed performance metrics to identify process improvements. Delivered a robust, scalable solution meeting business objectives.

Senior Project/Delivery Manager at Maximise IT

Consultant IT Manager for an award-winning software development company serving the financial sector. Full lifecycle delivery across onshore and offshore teams; built strong stakeholder relationships; delivered bespoke delivery and consultancy using Agile and Waterfall methodologies. Notable achievements include leading an Azure Cloud Migration for Lloyds Banking Group (60% of applications migrated within a calendar year with a lean team); migrating on-prem document management to SharePoint/OneDrive/Teams; driving GDPR and automation-focused initiatives recognized with industry awards including a Queen's Award for Innovation; developing multi-award-winning toolsets; achieving a 70% reduction in customer FTE (650 to 200) and reduced processing times; supporting data and application integration for Halifax and Bank of Scotland into Lloyds; overseeing the divestment of the white-label Bank to TSB; contributing to ISO27001 accreditation.

Technical Analyst at Royal Institute of British Architects

Provided technical analysis and IT support, collaborating with cross-functional teams to improve systems and efficiency.

Business Analyst/Developer at Lloyds Banking Group

Served as Business Analyst/Developer within the bank's IT and development teams, gathering requirements, translating business processes into technical solutions, and delivering enhancements across systems.