I am an AI & Automation Specialist with 14+ years of experience delivering large-scale enterprise technology solutions, with a strong focus on operationalising AI in production environments. I design and deploy agent-based AI systems, RAG pipelines, and automation frameworks to improve incident response, reduce manual effort, and enhance decision-making in complex network operations. I lead end-to-end delivery from concept and architecture through deployment and ongoing optimization, working across global teams and stakeholders. I combine deep expertise in network and security platforms with hands-on experience building scalable AI systems aligned to real-world operational needs.\n\nMy approach emphasizes reliability, explainability, and human-in-the-loop governance, with practical patterns for automating safe actions in production. I enjoy partnering with operations, engineering, and platform teams to turn complex requirements into usable, maintainable AI-enabled workflows.

Biswajit Pradhan

I am an AI & Automation Specialist with 14+ years of experience delivering large-scale enterprise technology solutions, with a strong focus on operationalising AI in production environments. I design and deploy agent-based AI systems, RAG pipelines, and automation frameworks to improve incident response, reduce manual effort, and enhance decision-making in complex network operations. I lead end-to-end delivery from concept and architecture through deployment and ongoing optimization, working across global teams and stakeholders. I combine deep expertise in network and security platforms with hands-on experience building scalable AI systems aligned to real-world operational needs.\n\nMy approach emphasizes reliability, explainability, and human-in-the-loop governance, with practical patterns for automating safe actions in production. I enjoy partnering with operations, engineering, and platform teams to turn complex requirements into usable, maintainable AI-enabled workflows.

Available to hire

I am an AI & Automation Specialist with 14+ years of experience delivering large-scale enterprise technology solutions, with a strong focus on operationalising AI in production environments. I design and deploy agent-based AI systems, RAG pipelines, and automation frameworks to improve incident response, reduce manual effort, and enhance decision-making in complex network operations. I lead end-to-end delivery from concept and architecture through deployment and ongoing optimization, working across global teams and stakeholders. I combine deep expertise in network and security platforms with hands-on experience building scalable AI systems aligned to real-world operational needs.\n\nMy approach emphasizes reliability, explainability, and human-in-the-loop governance, with practical patterns for automating safe actions in production. I enjoy partnering with operations, engineering, and platform teams to turn complex requirements into usable, maintainable AI-enabled workflows.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

Network Automation Engineering Manager at Rio Tinto (contractor through British Telecom)
September 1, 2023 - Present
Led design and delivery of an agent-based AI system to support network operations across multiple environments. Integrated real-time event streams and ChatOps interfaces into a unified workflow. Built multi-agent tool integrations using MCP-based services across monitoring, configuration, and vendor systems. Implemented RAG pipelines using internal documentation and SOPs to improve contextual accuracy. Introduced controlled execution patterns to ensure safe automation of network actions. Contributed to defining reusable patterns for agent orchestration and tool integration. Delivered measurable reductions in manual triage effort for recurring incidents (MTTR reduction of 70%).
Network Architect at BHP (contractor through Infosys)
April 1, 2022 - September 1, 2023
Lead multiple OT-focused network projects; design, installation, configuration and testing for Data & Security Network for complex and heterogeneous OT networks. Develop design documents and technical presentations. Projects included: Process Control Network LAN redesign for mining expansion; centralised AAA service consolidation migrating AAA to central ISE; centralised firewall policy management with multi-tenancy for secure segmentation. Engineered networks solutions for automated heavy machinery including a new shiploader and GPS-guided stockyard stackers.
Network Security Delivery Specialist at Accenture (India & Australia)
October 1, 2015 - March 1, 2022
Member of Accenture ANZ network architect group. Designed, installed, configured and tested Data & Security networks for complex OT environments. Led proof-of-concept activities with key business users for advanced use cases. Recognised as Subject Matter Expert in configuration and troubleshooting for Network Data, Security & Virtualisation. Handled escalation and provided recommendations during critical outages. Key projects included on-prem to cloud migrations (AWS, Azure, private hosting), firewall clustering and policy migrations (Cisco ASA/FTD to Palo Alto), NSX-V deployments, and WAN/Internet gateway redesigns.
Network Engineer at ALCOA (contractor through Tata Consultancy Services)
January 1, 2012 - September 1, 2015
Configured and troubleshooted Cisco routers, switches, firewall, ISE, Prime LMS and ACS servers. Managed Cisco SSL VPN and AnyConnect. Installed and configured access points. Implemented routing and switching for onboarding new sites per customer standards. Planned, tested and implemented changes; performed emergency changes to ensure uninterrupted services; coordinated with ISPs for WAN availability.

Education

Add your educational history here.

Qualifications

Bachelor of Technology (B.Tech.)
January 11, 2030 - January 1, 2011
Senior Secondary Certificate (11th-12th) Science
January 11, 2030 - January 1, 2006
Secondary School Certificate (10th)
January 11, 2030 - January 1, 2004

Industry Experience

Manufacturing, Energy & Utilities, Professional Services, Software & Internet, Other

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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