Hi, I’m Nikolay Andonov. I’m a Bulgarian digital strategy and operations professional with a track record of building and leading multi-regional teams, optimizing daily operations, and delivering high-velocity results across online gaming, e-commerce, and tech services. I excel at aligning cross-functional stakeholders, improving processes, and creating strong client and vendor relationships in fast-paced environments. Based in Burgas, I’ve led social media support, content teams, and multi-market operations for Bulgarian and international brands, including Google Street View projects via Cognizant, and have a passion for turning complex challenges into practical, people-first solutions. I’m open to freelance consulting and new opportunities in project operations, content, and digital strategy.

Nikolay Andonov

Hi, I’m Nikolay Andonov. I’m a Bulgarian digital strategy and operations professional with a track record of building and leading multi-regional teams, optimizing daily operations, and delivering high-velocity results across online gaming, e-commerce, and tech services. I excel at aligning cross-functional stakeholders, improving processes, and creating strong client and vendor relationships in fast-paced environments. Based in Burgas, I’ve led social media support, content teams, and multi-market operations for Bulgarian and international brands, including Google Street View projects via Cognizant, and have a passion for turning complex challenges into practical, people-first solutions. I’m open to freelance consulting and new opportunities in project operations, content, and digital strategy.

Available to hire

Hi, I’m Nikolay Andonov. I’m a Bulgarian digital strategy and operations professional with a track record of building and leading multi-regional teams, optimizing daily operations, and delivering high-velocity results across online gaming, e-commerce, and tech services. I excel at aligning cross-functional stakeholders, improving processes, and creating strong client and vendor relationships in fast-paced environments.

Based in Burgas, I’ve led social media support, content teams, and multi-market operations for Bulgarian and international brands, including Google Street View projects via Cognizant, and have a passion for turning complex challenges into practical, people-first solutions. I’m open to freelance consulting and new opportunities in project operations, content, and digital strategy.

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Language

Bulgarian
Fluent
English
Advanced

Work Experience

Freelance Consultant
October 1, 2023 - Present
Freelance consultant delivering digital strategy and operations management, helping clients optimize daily operations, team coordination, logistics, budgeting and invoicing, and driving results in high-volume, fast-paced environments. Emphasizes cross-functional collaboration, process improvement, and client relationship management.
Operations Lead at Cognizant (Google Street View)
January 1, 2020 - January 1, 2023
Led operations for Google Street View initiatives, oversaw daily operations and drove logistics, driver coordination, expense management, and invoicing; managed cross-functional teams and stakeholder relationships across multiple markets.
Team Manager - Online Betting & iGaming at Publicis Ltd, Sofia, Bulgaria
January 1, 2019 - December 1, 2019
Managed online betting and iGaming operations, led customer support and content teams, improved processes, and fostered strong client and vendor relationships; collaborated across regional teams (Russia, Turkey, Central Europe).
Team Manager at Nokia, eBay, SAP Ariba
January 1, 2010 - January 1, 2018
Foundational operations leader across multiple brands, overseeing operations and team performance; focused on process optimization, service levels, and cross-functional collaboration in high-volume environments.
Technical Trainer & Quality Analyst at Sitel Bulgaria
January 1, 2007 - January 1, 2010
Delivered new hire and upskilling training; analyzed product performance and quality issues; collaborated with R&D to improve support quality.
Deputy Store Manager at Billa Bulgaria Ltd
June 1, 1995 - June 1, 2002
Managed daily store operations, inventory, staffing, and customer service; supported sales targets and operational excellence.
Journalist at 24chasa.bg
January 1, 1991 - January 1, 1996
News reporting and content creation for a Bulgarian media outlet; developed communication and research skills.

Education

Master's Degree in Public Relations / Image Management at Sofia University St. Kliment Ohridski
January 1, 1996 - January 1, 2001
English Language Training at Ioan Exarch English Language School
July 1, 2005 - July 1, 2006

Qualifications

Master's Degree in Public Relations / Image Management
January 1, 1996 - January 1, 2001
English Language Training
July 1, 2005 - July 1, 2006

Industry Experience

Gaming, Media & Entertainment, Retail, Professional Services, Travel & Hospitality