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Hi, I'm Ali Boughouine, a detail-oriented economist with a passion for turning data into practical insights. Over the past years I have worked in remote customer support, volunteered in client services, and coordinated small projects, always focusing on clear communication and reliable results. I enjoy building simple, automated processes to improve efficiency and help teams stay organized. I am eager to apply my analytical mindset and collaborative spirit to entry-level roles in customer support or operations, where I can contribute to data-driven decision making and positive client experiences.…Hi, I'm Ali Boughouine, a detail-oriented economist with a passion for turning data into practical insights. Over the past years I have worked in remote customer support, volunteered in client services, and coordinated small projects, always focusing on clear communication and reliable results. I enjoy building simple, automated processes to improve efficiency and help teams stay organized. I am eager to apply my analytical mindset and collaborative spirit to entry-level roles in customer support or operations, where I can contribute to data-driven decision making and positive client experiences.

Ali Boughouine

Content Creator, Copywriter, Graphic Designer, +7

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Hi, I'm Ali Boughouine, a detail-oriented economist with a passion for turning data into practical insights. Over the past years I have worked in remote customer support, volunteered in client services, and coordinated small projects, always focusing on clear communication and reliable results. I enjoy building simple, automated processes to improve efficiency and help teams stay organized. I am eager to apply my analytical mindset and collaborative spirit to entry-level roles in customer support or operations, where I can contribute to data-driven decision making and positive client experiences.…Hi, I'm Ali Boughouine, a detail-oriented economist with a passion for turning data into practical insights. Over the past years I have worked in remote customer support, volunteered in client services, and coordinated small projects, always focusing on clear communication and reliable results. I enjoy building simple, automated processes to improve efficiency and help teams stay organized. I am eager to apply my analytical mindset and collaborative spirit to entry-level roles in customer support or operations, where I can contribute to data-driven decision making and positive client experiences.

Available to hire

Hi, I’m Ali Boughouine, a detail-oriented economist with a passion for turning data into practical insights. Over the past years I have worked in remote customer support, volunteered in client services, and coordinated small projects, always focusing on clear communication and reliable results. I enjoy building simple, automated processes to improve efficiency and help teams stay organized. I am eager to apply my analytical mindset and collaborative spirit to entry-level roles in customer support or operations, where I can contribute to data-driven decision making and positive client experiences.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Advanced

Arabic

Fluent

German

Beginner

Dutch

Beginner

Work Experience

Remote Customer Service Assistant

August 1, 2021 - August 1, 2021

Resolved 20+ daily customer issues and product inquiries, utilizing strong troubleshooting and issue resolution skills.

Customer Support Volunteer

December 1, 2022 - December 1, 2022

Professionally answered client questions and resolved problems; improved client communication and learned to use remote collaboration platforms like Microsoft Teams and Google Workspace.

Freelance Project Coordinator

December 1, 2023 - December 1, 2023

Helped create simple scripts and automated solutions to increase process efficiency; oversaw modest projects involving client communication, digital organizing, and scheduling.

Financial & ESG Strategy Analyst

May 1, 2023 - May 1, 2023

Developed a comprehensive pro-social governance (ESG) strategy and long-term plan to improve operational efficiency and customer loyalty; aligned with investor criteria for sustainability.

Remote Customer Service Assistant at Inwi

August 31, 2021 - August 31, 2021

Resolved 20+ daily customer issues and inquiries; Maintained accurate sales and inventory records; Communicated details clearly to drive high customer satisfaction; Gained familiarity with proactive knowledge management tools.

Customer Support Volunteer

December 31, 2022 - December 31, 2022

Answered client questions, resolved problems, and ensured client satisfaction through professional service and timely issue resolution.

Freelance Project Coordinator at Marrakech

December 31, 2023 - December 31, 2023

Helped create simple scripts and automated solutions to increase process efficiency; oversaw modest projects involving client communication, digital organizing, and scheduling.

Financial & ESG Strategy Analyst

May 31, 2023 - May 31, 2023

Contributed to comprehensive social, governance, and ESG strategy and long-term implementation; aimed to improve operational efficiency and customer loyalty, aligning with investor criteria for sustainability.

Remote Customer Service Assistant at Inwi

August 1, 2021 - August 1, 2021

Resolved 20+ daily customer issues and product inquiries using troubleshooting skills; maintained accurate customer records and achieved high satisfaction scores.

Customer Support Volunteer at Volunteer Organization

December 1, 2022 - December 1, 2022

Professionally answered client questions and resolved issues, ensuring client satisfaction.

Freelance Project Coordinator at Self-employed / Marrakech

December 1, 2023 - December 1, 2023

Helped create simple scripts and automated solutions to increase process efficiency; oversaw modest projects involving client communication, digital organizing, and scheduling.

Financial & ESG Strategy Analyst at Ibno Zohr University, Guelmim

May 1, 2023 - May 1, 2023

Comprehensive pro-social governance analysis and long-term operational improvements including enhancing client loyalty; aligned with investor criteria for sustainability.