Hi, I'm Brandi Ong. I bring over a decade of experience in customer service across retail and hospitality, focusing on delivering exceptional experiences and building lasting client relationships. As a tattoo artist and illustrator, I blend creativity with professional discipline—managing appointments, cash handling, and social media engagement—while upholding strict sanitation standards and mentoring teammates.…

Brandi Ong

Hi, I'm Brandi Ong. I bring over a decade of experience in customer service across retail and hospitality, focusing on delivering exceptional experiences and building lasting client relationships. As a tattoo artist and illustrator, I blend creativity with professional discipline—managing appointments, cash handling, and social media engagement—while upholding strict sanitation standards and mentoring teammates.…

Available to hire

Hi, I’m Brandi Ong. I bring over a decade of experience in customer service across retail and hospitality, focusing on delivering exceptional experiences and building lasting client relationships.

As a tattoo artist and illustrator, I blend creativity with professional discipline—managing appointments, cash handling, and social media engagement—while upholding strict sanitation standards and mentoring teammates.

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Work Experience

Tattoo Artist at True Love Tattoo and Art Gallery
August 1, 2022 - Present
Consult with clients to understand preferences and deliver customized experiences, achieving high satisfaction and 85%+ repeat business rate. Manage daily appointment scheduling, payment processing, and accurate cash handling. Increased social media engagement by 110% through strategic content creation and community interaction. Maintain pristine workspace adhering to strict sanitation and safety protocols. Train team members on customer engagement strategies and best practices. Build loyal client base through exceptional service and personalized attention.
Title Clerk at ADESA
January 1, 2019 - August 1, 2022
Processed high-volume documentation with 99%+ accuracy in fast-paced automotive environment. Utilized Salesforce CRM to manage customer cases and maintain detailed records. Trained 5+ new employees on systems, procedures, and quality standards. Collaborated with cross-functional teams to streamline operations and improve efficiency. Coordinated logistics and maintained organized tracking systems for shipments.
Shipping Associate at Dick's Sporting Goods
November 1, 2017 - December 1, 2018
Delivered exceptional customer service, greeting customers and providing product recommendations. Managed inventory including receiving shipments, restocking merchandise, and conducting stock audits. Maintained comprehensive product knowledge across multiple sporting goods categories. Resolved customer complaints promptly, ensuring complete satisfaction and positive store experience. Collaborated with 10+ team members to maintain organized sales floor and optimize productivity.
Administrative Assistant at Toliver's Carpet One
May 1, 2015 - July 1, 2017
Managed social media accounts with content creation, scheduling, and customer engagement. Provided professional customer service via phone, email, and in-person interactions. Maintained accurate pricing database for 500+ products. Supported sales team with administrative tasks and customer follow-up. Created organizational systems to improve efficiency and document management.

Education

Bachelor of Arts in Illustration at Arizona State University, Tempe, AZ
August 5, 2014 - May 1, 2017

Qualifications

Food Handler Certification
January 11, 2030 - November 1, 2027
Blood Borne Pathogen Certification
January 11, 2030 - July 1, 2026

Industry Experience

Retail, Media & Entertainment, Professional Services, Travel & Hospitality