Brandon Ward

Display excellent patient care by processing orders via phone and in person, directing patients to products, handling customer questions, and referring prescription queries to pharmacists. Process new and refill prescriptions. Follow company, state and federal policies, HIPAA, and other regulations. Manage prescription data accurately, including dispensing and tracking medications, and supporting efficient pharmacy workflows.

Provide and receive information via telephone, in person, or in writing to hospital personnel, patients, and visitors. Distribute medications including medication cassettes, emergency medication carts, and the delivery of controlled substances per department policy and state and federal requirements. Use computer skills to process and maintain all patient information and records. Retrieve medications that have been discontinued and return them (and issue credits if necessary) to the appropriate pharmacy area. Follow HIPAA guidelines and coordinate with team to ensure patient health and safety. Maintain organized inventory and assist with daily tasks to support pharmacy operations.