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I am an empathetic, tech-savvy professional with over 7 years of cross-sector experience spanning healthcare, customer support, development, and advocacy. I bring together a unique blend of expertise in stakeholder engagement, remote client support, healthcare systems management, and digital communication, all focused on strengthening collaboration, trust, and impact across communities. Throughout my career, I have excelled in building bridges across grassroot communities, hospitals and NGOs to government agencies, private partners, and international organizations. My background in health systems management and policy compliance engagement is complemented by strong skills in CRM systems, data analysis, and AI-powered productivity tools that enable me to deliver clear, compassionate, and timely communication while managing complex, high-volume tasks. I am passionate about leveraging communication, relationship management, and technology-driven insights to advance organizational missions that improve healthcare, customer experience, social impact, and sustainable development across both local and global landscapes.…I am an empathetic, tech-savvy professional with over 7 years of cross-sector experience spanning healthcare, customer support, development, and advocacy. I bring together a unique blend of expertise in stakeholder engagement, remote client support, healthcare systems management, and digital communication, all focused on strengthening collaboration, trust, and impact across communities. Throughout my career, I have excelled in building bridges across grassroot communities, hospitals and NGOs to government agencies, private partners, and international organizations. My background in health systems management and policy compliance engagement is complemented by strong skills in CRM systems, data analysis, and AI-powered productivity tools that enable me to deliver clear, compassionate, and timely communication while managing complex, high-volume tasks. I am passionate about leveraging communication, relationship management, and technology-driven insights to advance organizational missions that improve healthcare, customer experience, social impact, and sustainable development across both local and global landscapes.

Ethel Anthony Brown

Content Creator, Graphic Designer, UX Designer, +2

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I am an empathetic, tech-savvy professional with over 7 years of cross-sector experience spanning healthcare, customer support, development, and advocacy. I bring together a unique blend of expertise in stakeholder engagement, remote client support, healthcare systems management, and digital communication, all focused on strengthening collaboration, trust, and impact across communities. Throughout my career, I have excelled in building bridges across grassroot communities, hospitals and NGOs to government agencies, private partners, and international organizations. My background in health systems management and policy compliance engagement is complemented by strong skills in CRM systems, data analysis, and AI-powered productivity tools that enable me to deliver clear, compassionate, and timely communication while managing complex, high-volume tasks. I am passionate about leveraging communication, relationship management, and technology-driven insights to advance organizational missions that improve healthcare, customer experience, social impact, and sustainable development across both local and global landscapes.…I am an empathetic, tech-savvy professional with over 7 years of cross-sector experience spanning healthcare, customer support, development, and advocacy. I bring together a unique blend of expertise in stakeholder engagement, remote client support, healthcare systems management, and digital communication, all focused on strengthening collaboration, trust, and impact across communities. Throughout my career, I have excelled in building bridges across grassroot communities, hospitals and NGOs to government agencies, private partners, and international organizations. My background in health systems management and policy compliance engagement is complemented by strong skills in CRM systems, data analysis, and AI-powered productivity tools that enable me to deliver clear, compassionate, and timely communication while managing complex, high-volume tasks. I am passionate about leveraging communication, relationship management, and technology-driven insights to advance organizational missions that improve healthcare, customer experience, social impact, and sustainable development across both local and global landscapes.

Available to hire

Abuja, Nigeria

Language

English

Fluent

Work Experience

Communications Specialist & Customer Support at Prime Medical Consult

May 1, 2022 - Present

Act as first point of contact via phone, email, and messaging tools; resolve inquiries; troubleshoot health insurance, billing, and procedure support; maintain records in electronic medical and CRM systems; collaborate with emergency teams to plan logistics; educate clients on services; follow up for 100% issue resolution; provide feedback to streamline operations and enhance service quality.

Case Manager and Advocacy (Volunteer) at Women Safe House Sustenance Initiative

January 1, 2019 - Present

Listen actively to survivors and handle sensitive cases with discretion and compassion. Document support cases with ethical communication techniques and assist with referrals. Coordinate donor communication, support campaigns, and engage stakeholders for outreach. Train new team members on survivor care, empathetic communication, and digital documentation.

Support Analyst & Communications Intern at Narayana Health

January 1, 2017 - February 1, 2020

Supported digital communication and issue tracking related to medical referrals and client concerns. Curated customer-facing content and supported awareness campaigns via social media. Logged support issues, monitored online interactions, and contributed to strategy updates.

Public Health Field Support / Supervisors (Ad-hoc) at UNICEF (KPMG / STEDFAST) - Remote Sites

July 1, 2023 - August 1, 2023

Collected health service data using ODK and trained field teams on data reporting tools. Assisted local health providers in responding to inventory and equipment inquiries.

Public Health Field Support / Supervisors (Ad-hoc) at UNICEF (STEDFAST) - Remote Sites

January 1, 2025 - March 1, 2025

Collected, processed, and analyzed data on vaccine availability and healthcare facilities using ODK. Enumerated medical equipment and categorized functionality within health facilities. Contributed to health system efficiency by identifying gaps in resource allocation.

Health Programs Coordinator & Stakeholder Engagement (Ad-hoc) at ADHFP – PSHAN

June 1, 2024 - May 31, 2025

Coordinated stakeholder engagement and partnership activities, facilitating communication between private sector organizations, healthcare providers, and community partners to strengthen healthcare delivery initiatives. Supported health program implementation and reporting, including data collection, documentation, and preparation of progress reports for donor review. Managed communication and awareness campaigns, leveraging digital platforms and community networks to promote health access, preventive care, and wellness initiatives. Contributed to research and knowledge-sharing efforts, providing inputs into policy briefs, advocacy materials, and presentations that informed health interventions across Nigeria.

Communication/Policy Officer (Volunteer - Casual) at Model Primary Health Center

January 1, 2013 - January 1, 2025

Serve as a liaison between patients and healthcare providers, ensuring clear communication, patient education, and support throughout their care journey. Manage appointments, follow-ups, and feedback collection while resolving patient concerns and ensuring satisfaction. Maintain patient privacy, collaborate with the healthcare team, and ensure culturally sensitive communication to enhance patient experience and care quality.

Product Associate (Healthcare Systems Customers) at Prime Medical Consult

May 1, 2022 - January 1, 2026

Act as frontline interface between users and health service platforms, translating customer needs into actionable system and service improvements. Investigate and resolve user-reported issues across insurance workflows, billing systems, and service delivery pipelines, improving resolution time and user satisfaction. Collaborate with cross-functional teams (clinical, admin, and technical) to identify inefficiencies and recommend scalable workflow improvements. Maintain structured data across CRM and electronic medical systems, ensuring accuracy, compliance, and usability for decision-making. Identify recurring user pain points and proactively propose process and system improvements, contributing to enhanced service delivery. Independently manage communication flows and issue resolution pipelines, ensuring end-to-end ownership of user experience. Support continuous improvement by documenting workflows, edge cases, and operational gaps.

Health Systems Coordination & Stakeholder Engagement at Model Primary Health Center Rivers State

January 1, 2013 - January 1, 2026

Coordinated multi-stakeholder initiatives across private and public healthcare systems. Supported program reporting, documentation, and performance tracking. Contributed to research, policy inputs, and system improvement discussions. Managed communication strategies to improve health access and awareness. Acted as liaison between users and service providers, ensuring clarity, accessibility, and satisfaction. Managed feedback systems and continuous improvement loops for patient experience. Maintained compliance with privacy, ethical, and communication standards.