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I am a senior content writer and community specialist with experience creating clear technical documentation, release notes, newsletters, knowledge-base content, and customer communications. I combine technical writing, content strategy, localization, digital marketing, and social media expertise to make complex information accessible and engaging. I enjoy collaborating with cross-functional teams to improve customer experiences, strengthen communities, and turn user feedback into meaningful product improvements. I am particularly motivated by documentation architecture, developer experience, multilingual publishing, customer advocacy, and creating content that helps people connect with products and brands.…I am a senior content writer and community specialist with experience creating clear technical documentation, release notes, newsletters, knowledge-base content, and customer communications. I combine technical writing, content strategy, localization, digital marketing, and social media expertise to make complex information accessible and engaging. I enjoy collaborating with cross-functional teams to improve customer experiences, strengthen communities, and turn user feedback into meaningful product improvements. I am particularly motivated by documentation architecture, developer experience, multilingual publishing, customer advocacy, and creating content that helps people connect with products and brands.

Barbara Vazquez Rodriguez

Content Creator, Community Manager, Writer, +1

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I am a senior content writer and community specialist with experience creating clear technical documentation, release notes, newsletters, knowledge-base content, and customer communications. I combine technical writing, content strategy, localization, digital marketing, and social media expertise to make complex information accessible and engaging. I enjoy collaborating with cross-functional teams to improve customer experiences, strengthen communities, and turn user feedback into meaningful product improvements. I am particularly motivated by documentation architecture, developer experience, multilingual publishing, customer advocacy, and creating content that helps people connect with products and brands.…I am a senior content writer and community specialist with experience creating clear technical documentation, release notes, newsletters, knowledge-base content, and customer communications. I combine technical writing, content strategy, localization, digital marketing, and social media expertise to make complex information accessible and engaging. I enjoy collaborating with cross-functional teams to improve customer experiences, strengthen communities, and turn user feedback into meaningful product improvements. I am particularly motivated by documentation architecture, developer experience, multilingual publishing, customer advocacy, and creating content that helps people connect with products and brands.

Available to hire

I am a senior content writer and community specialist with experience creating clear technical documentation, release notes, newsletters, knowledge-base content, and customer communications. I combine technical writing, content strategy, localization, digital marketing, and social media expertise to make complex information accessible and engaging.

I enjoy collaborating with cross-functional teams to improve customer experiences, strengthen communities, and turn user feedback into meaningful product improvements. I am particularly motivated by documentation architecture, developer experience, multilingual publishing, customer advocacy, and creating content that helps people connect with products and brands.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

French

Intermediate

Work Experience

Senior Technical Writer and Community Manager at OneTrust

April 1, 2023 - Present

Create release notes, knowledge-base content, developer documentation, and API documentation. Lead documentation strategy and reorganize SDK information architecture across platforms. Improve landing-page user experience by simplifying complex terminology. Coordinate multilingual publishing with the Localization team and maintain a Technical Writing SharePoint site. Develop community content strategies, editorial calendars, customer updates, domain announcements, videos, and enablement materials. Manage the product community, respond to technical questions, design onboarding and engagement campaigns, identify customer pain points, and drive advocacy through customer advisory boards, gamification, and recognition programs.

Product Documentation Specialist at Accelya

August 1, 2021 - December 1, 2022

Built the architecture of a documentation repository and delivered digital content updates using CSS, HTML, and Markdown. Tailored release notes for customers in the international air transport industry. Created, scheduled, and distributed periodic newsletters to keep customers informed and engaged.

Digital Content Creator at Atmira

January 1, 2021 - August 1, 2021

Researched and benchmarked documentation tools in collaboration with front-end and back-end teams to identify a suitable platform for centralizing customer-facing documentation. Considered accessibility, user engagement, and buyer personas. Redesigned manuals to align with the company’s rebranding, improving product navigation and customer satisfaction.

Technical Writer at SEDECAL

June 1, 2017 - January 1, 2021

Wrote, managed, and released product documentation for complex hardware projects in coordination with stakeholders across product development and manufacturing. Translated and edited user and service manuals, adapting content to customer languages and regulatory requirements.

Executive Assistant, Social Media Specialist, Brand Ambassador, Team Lead and Supervisor at Allianz Direct

February 1, 2013 - June 1, 2017

Created blog and forum content, gathered customer feedback, and supported user advocacy and customer experience initiatives. Managed online corporate communications, customer support, social media campaigns, and digital communities. Contributed to website user-experience improvements and developed SEO-focused content strategies based on engagement metrics. Moderated digital communications, handled customer inquiries and complaints, and led the integration of an omnichannel social media tool with CRM operations.