Operations Specialist II at MIT Federal Credit Union

Oversee the daily processing of wires and ACH transactions, ensuring accuracy, regulatory compliance, and fraud mitigation. Process share draft exceptions, deposit returns, and accounting adjustments with careful attention to detail. Provide cross‑departmental operational support and respond to member inquiries via phone and email. Manage card operations including fraud alerts, travel notifications, card maintenance, and adjustments to reduce risk.

Deposit Operations Specialist II at The Village Bank

Reviewed and investigated suspicious ACH and Check clearing transactions to identify potential fraud or irregular activity. Processed and submitted check adjustments; managed ACH returns, Social Security reclamations, and responded to DOR/IRS levies. Played a key role in the core system conversion from Fiserv to COCC, ensuring smooth day-to-day operations with no disruptions.