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Hi, I'm Claire Juma. With over three years of experience in customer service, administration, and public speaking, I have honed my skills in managing office operations, coordinating communications, and providing organizational support to senior management. I take pride in my ability to multitask, solve problems, and create welcoming atmospheres for customers. I’ve worked extensively in property management and FMCG sectors, where I've contributed to financial budgeting, brand campaigns, and customer relationship management. I’m passionate about learning and professional development, and I continuously strive to improve my skills, particularly in administration, marketing, and customer service.…Hi, I'm Claire Juma. With over three years of experience in customer service, administration, and public speaking, I have honed my skills in managing office operations, coordinating communications, and providing organizational support to senior management. I take pride in my ability to multitask, solve problems, and create welcoming atmospheres for customers. I’ve worked extensively in property management and FMCG sectors, where I've contributed to financial budgeting, brand campaigns, and customer relationship management. I’m passionate about learning and professional development, and I continuously strive to improve my skills, particularly in administration, marketing, and customer service.

CLAIRE JUMA

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Hi, I'm Claire Juma. With over three years of experience in customer service, administration, and public speaking, I have honed my skills in managing office operations, coordinating communications, and providing organizational support to senior management. I take pride in my ability to multitask, solve problems, and create welcoming atmospheres for customers. I’ve worked extensively in property management and FMCG sectors, where I've contributed to financial budgeting, brand campaigns, and customer relationship management. I’m passionate about learning and professional development, and I continuously strive to improve my skills, particularly in administration, marketing, and customer service.…Hi, I'm Claire Juma. With over three years of experience in customer service, administration, and public speaking, I have honed my skills in managing office operations, coordinating communications, and providing organizational support to senior management. I take pride in my ability to multitask, solve problems, and create welcoming atmospheres for customers. I’ve worked extensively in property management and FMCG sectors, where I've contributed to financial budgeting, brand campaigns, and customer relationship management. I’m passionate about learning and professional development, and I continuously strive to improve my skills, particularly in administration, marketing, and customer service.

Available to hire

Hi, I’m Claire Juma. With over three years of experience in customer service, administration, and public speaking, I have honed my skills in managing office operations, coordinating communications, and providing organizational support to senior management. I take pride in my ability to multitask, solve problems, and create welcoming atmospheres for customers.

I’ve worked extensively in property management and FMCG sectors, where I’ve contributed to financial budgeting, brand campaigns, and customer relationship management. I’m passionate about learning and professional development, and I continuously strive to improve my skills, particularly in administration, marketing, and customer service.

Skills

Experience Level

Microsoft Office

Expert

Email Design

Expert

Copywriting

Expert

Intermediate

Presentation Design

Intermediate

Social Media Design

Intermediate

Data Science

Beginner

Language

English

Fluent

Swahili

Advanced

Work Experience

Assistant Administrator at Horizons Shelters Limited

March 31, 2025 - August 1, 2025

Provided administrative support by scheduling meetings, coordinating calendars, and ensuring smooth meeting processes. Assisted in financial tasks such as preparation of departmental budgets and processing invoices for vendors and contractors. Handled communications by managing emails, drafting documents including reports and demand letters, and liaising with internal and external stakeholders. Maintained records and tracked budget deadlines. Gained leadership exposure by working closely with senior management and directors. Assisted with minor technology troubleshooting and reset system passwords. Delegated tasks and monitored the team to ensure deadlines were met and work quality maintained.

Sales and Marketing/Customer Support at Tushop Kenya Limited

October 31, 2022 - August 1, 2025

Engaged in understanding consumer behavior to attract and retain customers. Contributed to pricing strategies to maintain competitiveness and profitability, achieving at least 30% profit growth. Developed integrated marketing and short brand campaigns to boost product visibility and long-term brand building. Played a role in product rebranding and innovation, leading to increased recognition and profits. Managed campaign planning and collaborated with marketing teams and creative agencies. Executed sales strategies through direct sales and partnerships with retailers, negotiating terms and promotions. Worked with media and influencers to promote the brand, and implemented crisis communication protocols during product launches.

Freelancer Data Entry Specialist and Writer at Upwork, Freelancer.com, Fiverr, LinkedIn

August 31, 2024 - August 1, 2025

Performed data entry and writing tasks on freelance platforms, supporting various clients with administrative and content creation needs.