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Hi, I'm Chelsea Millen, a resourceful broadcasting student focused on radio, podcasts, and storytelling. I have hands-on experience with PlayIt Live and Audacity for recording and producing radio bits and podcasts, and I also create and manage content for social media using WordPress and Salesforce. Beyond the mic, I bring strong administrative and customer service skills from Rogers and healthcare roles, all anchored in a calm, solution-oriented approach. I love learning new technologies in media and communications and am excited to grow in audio production, broadcasting, and digital content.…Hi, I'm Chelsea Millen, a resourceful broadcasting student focused on radio, podcasts, and storytelling. I have hands-on experience with PlayIt Live and Audacity for recording and producing radio bits and podcasts, and I also create and manage content for social media using WordPress and Salesforce. Beyond the mic, I bring strong administrative and customer service skills from Rogers and healthcare roles, all anchored in a calm, solution-oriented approach. I love learning new technologies in media and communications and am excited to grow in audio production, broadcasting, and digital content.

Chelsea Millen

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Hi, I'm Chelsea Millen, a resourceful broadcasting student focused on radio, podcasts, and storytelling. I have hands-on experience with PlayIt Live and Audacity for recording and producing radio bits and podcasts, and I also create and manage content for social media using WordPress and Salesforce. Beyond the mic, I bring strong administrative and customer service skills from Rogers and healthcare roles, all anchored in a calm, solution-oriented approach. I love learning new technologies in media and communications and am excited to grow in audio production, broadcasting, and digital content.…Hi, I'm Chelsea Millen, a resourceful broadcasting student focused on radio, podcasts, and storytelling. I have hands-on experience with PlayIt Live and Audacity for recording and producing radio bits and podcasts, and I also create and manage content for social media using WordPress and Salesforce. Beyond the mic, I bring strong administrative and customer service skills from Rogers and healthcare roles, all anchored in a calm, solution-oriented approach. I love learning new technologies in media and communications and am excited to grow in audio production, broadcasting, and digital content.

Available to hire

Hi, I’m Chelsea Millen, a resourceful broadcasting student focused on radio, podcasts, and storytelling. I have hands-on experience with PlayIt Live and Audacity for recording and producing radio bits and podcasts, and I also create and manage content for social media using WordPress and Salesforce.

Beyond the mic, I bring strong administrative and customer service skills from Rogers and healthcare roles, all anchored in a calm, solution-oriented approach. I love learning new technologies in media and communications and am excited to grow in audio production, broadcasting, and digital content.

Skills

Experience Level

Intermediate

Intermediate

Beginner

Beginner

Beginner

Beginner

Language

English

Fluent

Work Experience

Customer Solutions Specialist at Rogers Communications Incorporated

January 1, 2022 - December 31, 2025

Answered inbound calls from across Canada to address customer concerns; understood customer needs and helped find solutions to improve wireless, cable and internet services; provided a calming presence on the phones; achieved CSAT 90-95% and FTR 100%; performed basic troubleshooting of Ignite Service boxes and Ignite wifi gateway; advocated for customers by providing information for service discount programs for accessibility needs and Connected for Success programs for low-income customers.

Medical Office Assistant at Dr. Sheldon Permack Medical Corporation

January 1, 2020 - December 31, 2021

Adhered to provincial Covid-19 protocols by screening patients; sanitized surfaces; coordinated Pap tests, Flu and COVID-19 vaccinations; scheduled virtual and in-office appointments; verified patient health information using Accuro.

Social Media Coordinator and System Administrator at Self-Employed

January 1, 2018 - Present

Uploaded Facebook AdSpend reports daily using Salesforce Data Loader; matched feature images and published mortgage industry articles in WordPress; audited and updated account records for subscriptions marketed to mortgage brokers; distributed content update emails to a network of over 50 mortgage professionals.

Customer Service Representative at Medigas Manitoba Ltd.

January 1, 2016 - December 31, 2017

Booked, confirmed, and attended patients for appointments; verified patient health information using Accuro; called patients for annual resupply reminders; prepared CPAP equipment for rental; observed appointments and assisted with vitals; performed administrative duties such as scanning prescriptions into Accuro, switchboard operation, scanning supply tickets and TIMS billing; basic troubleshooting of CPAP machines.