I am a dedicated customer service professional with over 15 years of experience in various industries, including insurance, retail, and healthcare. My approach focuses on empathy, effective communication, and building strong relationships. I thrive in challenging environments and am passionate about contributing to a mission-driven organization that values quality customer care. In my spare time, I enjoy volunteering in my community and spending time with my family.…

Crystal Southard

I am a dedicated customer service professional with over 15 years of experience in various industries, including insurance, retail, and healthcare. My approach focuses on empathy, effective communication, and building strong relationships. I thrive in challenging environments and am passionate about contributing to a mission-driven organization that values quality customer care. In my spare time, I enjoy volunteering in my community and spending time with my family.…

Available to hire

I am a dedicated customer service professional with over 15 years of experience in various industries, including insurance, retail, and healthcare. My approach focuses on empathy, effective communication, and building strong relationships. I thrive in challenging environments and am passionate about contributing to a mission-driven organization that values quality customer care. In my spare time, I enjoy volunteering in my community and spending time with my family.

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Work Experience

Account Executive / Client Benefits Advisor at Colonial Life
March 1, 2024 - October 19, 2025
Provided customized benefits support to employees and employers across various industries. Handled policy questions, enrollment concerns, and plan education via phone, email, and in-person meetings. Regularly followed up with clients to resolve outstanding issues and keep accounts in good standing.
Client Services / Veterinary Assistant at Veterinary Emergency & Referral Center
September 1, 2021 - October 19, 2025
Managed patient check-ins, appointment scheduling, and intake forms during emergency situations. Calmed distressed clients while communicating care updates and procedures with professionalism and empathy.
Sales Lead / Customer Support Coordinator at Torrid
January 1, 2023 - October 19, 2025
Supported customers with purchases, sizing guidance, and returns both in-store and over the phone. Trained new employees in sales, upselling, and service protocols.
3rd Key-holder / Customer Service Associate at Pet Supermarket
August 1, 2019 - October 19, 2025
Helped customers select pet care products, coordinated special orders, and answered animal care questions. Ensured cleanliness, organization, and a welcoming environment.
Insurance Assistant / Client Support at Southern Farm Bureau
November 1, 2015 - October 19, 2025
Supported agents by processing insurance applications, handling client claims, and updating policy info. Acted as a first point of contact for customers needing policy support or claim guidance.

Education

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Qualifications

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Industry Experience

Healthcare, Retail

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