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Hello! I'm a client-focused Call Center Agent with 2 years of experience in Algeria, specializing in handling customer inquiries, resolving complaints, and delivering high-quality service. I excel at managing high-volume calls with professionalism and a positive attitude, and I pride myself on clear communication, problem-solving, and the ability to stay composed in fast-paced environments. Throughout my roles, I have delivered outstanding service by guiding customers through phone, email, and in-person interactions, updating records accurately in CRM systems, and collaborating with teammates to improve service efficiency. I am motivated to grow in customer operations, maintain high satisfaction levels, and contribute to a supportive, professional team.…Hello! I'm a client-focused Call Center Agent with 2 years of experience in Algeria, specializing in handling customer inquiries, resolving complaints, and delivering high-quality service. I excel at managing high-volume calls with professionalism and a positive attitude, and I pride myself on clear communication, problem-solving, and the ability to stay composed in fast-paced environments. Throughout my roles, I have delivered outstanding service by guiding customers through phone, email, and in-person interactions, updating records accurately in CRM systems, and collaborating with teammates to improve service efficiency. I am motivated to grow in customer operations, maintain high satisfaction levels, and contribute to a supportive, professional team.

Laara Hamani

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Hello! I'm a client-focused Call Center Agent with 2 years of experience in Algeria, specializing in handling customer inquiries, resolving complaints, and delivering high-quality service. I excel at managing high-volume calls with professionalism and a positive attitude, and I pride myself on clear communication, problem-solving, and the ability to stay composed in fast-paced environments. Throughout my roles, I have delivered outstanding service by guiding customers through phone, email, and in-person interactions, updating records accurately in CRM systems, and collaborating with teammates to improve service efficiency. I am motivated to grow in customer operations, maintain high satisfaction levels, and contribute to a supportive, professional team.…Hello! I'm a client-focused Call Center Agent with 2 years of experience in Algeria, specializing in handling customer inquiries, resolving complaints, and delivering high-quality service. I excel at managing high-volume calls with professionalism and a positive attitude, and I pride myself on clear communication, problem-solving, and the ability to stay composed in fast-paced environments. Throughout my roles, I have delivered outstanding service by guiding customers through phone, email, and in-person interactions, updating records accurately in CRM systems, and collaborating with teammates to improve service efficiency. I am motivated to grow in customer operations, maintain high satisfaction levels, and contribute to a supportive, professional team.

Available to hire

Hello! I’m a client-focused Call Center Agent with 2 years of experience in Algeria, specializing in handling customer inquiries, resolving complaints, and delivering high-quality service. I excel at managing high-volume calls with professionalism and a positive attitude, and I pride myself on clear communication, problem-solving, and the ability to stay composed in fast-paced environments.

Throughout my roles, I have delivered outstanding service by guiding customers through phone, email, and in-person interactions, updating records accurately in CRM systems, and collaborating with teammates to improve service efficiency. I am motivated to grow in customer operations, maintain high satisfaction levels, and contribute to a supportive, professional team.

Skills

CRM

Microsoft Office

Microsoft Excel

Experience Level

CRM

Expert

Microsoft Office

Intermediate

Microsoft Excel

Intermediate

Language

Arabic

Fluent

French

Advanced

English

Fluent

Work Experience

Call Center Agent at Salama Assurances

February 26, 2020 - April 20, 2024

Delivered excellent customer service by handling inquiries and resolving issues promptly. Assisted customers through phone, email, and face-to-face interactions. Maintained a high level of professionalism and customer satisfaction. Managed customer complaints and provided effective solutions. Processed requests, applications, and service-related documentation. Worked in a fast-paced environment while meeting performance targets. Collaborated with team members to improve service efficiency.

Call Center Agent at Salama Assurances, Algeria

February 26, 2020 - April 20, 2020

Delivered excellent customer service by handling inquiries and resolving issues promptly; assisted customers via phone, email, and face-to-face interactions; maintained professionalism and customer satisfaction; updated CRM records; followed up with clients to ensure issue resolution; achieved performance targets such as call handling time and service quality.

Call Center Agent at Salama Assurances, Algeria

June 20, 2023 - October 1, 2025

Delivered excellent customer service by handling inquiries and resolving issues promptly; assisted customers via multiple channels; maintained professionalism and customer satisfaction; managed customer complaints and provided effective solutions; processed requests and service-related documentation; collaborated with team members to improve service efficiency; worked in a fast-paced environment while meeting performance targets.