Available to hire
Hi, I’m Callum Laws. I’m a versatile, multi-skilled professional with a proven track record in PC building, returns processing, customer service, e-commerce management, and logistics. I thrive in fast-paced environments, delivering reliable builds and accurate returns while maintaining high standards under pressure.
I learn quickly, adapt to new processes, and enjoy turning complex tasks into efficient workflows. I’m committed to clear communication and delivering results that secure repeat business and smooth operations for my team. I also dabble in photo editing and video editing as a hobby.
Experience Level
Language
English
Fluent
Work Experience
PC Builder, Returns Department, and EBay Operations Manager at Ebuyer
April 1, 2024 - August 1, 2025Initially hired as a PC Builder assembling desktops from basic office machines to advanced gaming rigs and specialist custom builds, meeting tight deadlines and passing stringent quality checks. Transitioned to the Returns Department handling refunds, exchanges, and replacements with accuracy and efficiency. Identified opportunities to recover losses by inspecting returned goods and making claims against couriers or customers when damage was evident. Regularly used Microsoft Excel to track returns, compile reports, and analyse trends. Cross-trained in warehouse operations including picking, packing, and dispatch. Selected to launch and manage Ebuyer’s startup eBay store: pricing products, creating detailed listings, manually dispatching orders, and direct customer communication to secure repeat business. Maintained a 5-star communication rating and 100% positive feedback.
Education
Qualifications
Industry Experience
Retail, Transportation & Logistics, Manufacturing, Professional Services, Consumer Goods
Experience Level
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