Available to hire
I am a security and technology professional blending SIA-licensed security operations with hands-on IT integration and Python-driven automation. I’ve designed AI-assisted workflows, built data pipelines and created practical tools to improve incident response, access control, and cross-functional collaboration.
I’m excited by crypto and fintech, and I enjoy translating business needs into clear technical requirements and measurable outcomes. I thrive in remote, fast-moving environments and love turning complex problems into reliable, auditable automation.
Skills
Work Experience
Freelance Security, IT Automation & AI Workflow Developer at Cameron Grossett Digital / Self-Employed
January 1, 2024 - PresentDesign Python-based tools and AI-assisted workflows for lead management, customer support, content operations and internal process improvement. Translate stakeholder problems into technical scopes of work, documenting requirements, workflow steps, dependencies, risks and practical delivery plans. Build backend logic, API integrations and web app prototypes using Python, Flask/FastAPI concepts, SQL, structured data models and validation. Create AI workflows for enquiry classification, support triage, automated response drafting, content generation and human-review escalation. Use Git/GitHub, clear documentation, testing notes and organised file structures to make projects easier to maintain, hand over and improve. Apply security-minded thinking around data handling, user access, response guardrails, auditability, escalation routes and safe automation boundaries.
AI Language Understanding & Prompt Engineering Specialist at Freelance Project Work
March 1, 2023 - PresentDesign assistant flows that classify user intent, produce structured outputs, maintain tone and reduce ambiguity in customer-facing workflows. Test AI outputs for accuracy, relevance, hallucination risk, safety and brand alignment, then refine prompts and evaluation checklists. Create example datasets, conversation paths and reporting formats for sales, support, coaching, recruitment and content creation scenarios. Work with concepts including context windows, token limits, embeddings, retrieval-style workflows, model limitations and AI governance guardrails.
Security Operations & Risk Support Professional at Residential, Corporate & Event Security Roles
January 1, 2023 - December 1, 2025Delivered access control, visitor management, patrols, incident response and front-of-house security across residential, corporate and event environments. Maintained accurate incident logs, handovers and escalation notes, supporting accountability, audit trails and clear operational decision-making. Assessed risk in live environments, de-escalated conflict, protected people/assets and escalated issues to managers, clients or emergency services when required. Worked with residents, VIP guests, contractors, venue teams and operations leads while maintaining discretion, professionalism and calm judgement. Built practical understanding of physical security controls, access governance, risk reporting, stakeholder trust and fast-moving operational standards.
Junior Python Developer / Automation Projects at Independent Coding Projects
January 1, 2022 - PresentDevelop Python scripts to clean lead lists, organise CSV data, format text outputs, connect to APIs and automate repetitive admin tasks. Use pandas, requests, JSON handling and file operations to process structured data and create basic reporting outputs. Build small command-line and web-based tools for task tracking, CRM-style notes, message generation, workflow visibility and process documentation. Practise debugging, refactoring, modular functions and readable code to improve reliability, maintainability and handover quality.
Remote Client Sales Representative / Technical Client Support at Remote Client Sales
January 1, 2022 - PresentManage inbound and outbound conversations across phone, video and digital channels, quickly identifying needs, constraints and next best actions. Maintain accurate CRM notes, follow-ups and customer information, giving strong insight into user workflows, pain points and data quality issues. Explain solutions clearly to non-technical users, handle objections calmly and turn customer feedback into process or automation improvement ideas. Build trust in remote environments through discipline, communication, written updates and consistent follow-through.
Customer Advisor / Retail Supervisor at Various Retail Roles
January 1, 2017 - December 31, 2021Delivered front-line customer service, complaint handling, product guidance and team support in busy customer-facing environments.
Education
Qualifications
Extended National Diploma - Business & Accounts
January 11, 2030 - June 11, 2026GCSEs including Maths & English
January 11, 2030 - June 11, 2026SIA Door Supervisor Licence
January 11, 2030 - June 11, 2026Emergency First Aid at Work
January 11, 2030 - June 11, 2026Full UK Driving Licence
January 11, 2030 - June 11, 2026Industry Experience
Computers & Electronics, Software & Internet, Professional Services, Media & Entertainment, Other
Skills
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