I'm Camila Zanoelo, a results-driven operations and growth specialist at the crossroads of luxury fashion, digital platforms, and e-commerce. Over 6+ years I've driven platform adoption, tracked performance metrics, and translated data into practical improvements that elevate the customer experience, while coordinating across technology, logistics, and commercial teams to deliver seamless results. I earned a Master’s in Fashion Management from Domus Academy in Milan and am fluent in Italian, English, and Portuguese. I’ve led end-to-end e-commerce operations for a fashion accessories brand, launched new product categories and campaigns, and supported the Milan boutique setup—always with a bias for speed, autonomy, and customer-centric outcomes in fast-paced environments.

Camila Zanoelo

I'm Camila Zanoelo, a results-driven operations and growth specialist at the crossroads of luxury fashion, digital platforms, and e-commerce. Over 6+ years I've driven platform adoption, tracked performance metrics, and translated data into practical improvements that elevate the customer experience, while coordinating across technology, logistics, and commercial teams to deliver seamless results. I earned a Master’s in Fashion Management from Domus Academy in Milan and am fluent in Italian, English, and Portuguese. I’ve led end-to-end e-commerce operations for a fashion accessories brand, launched new product categories and campaigns, and supported the Milan boutique setup—always with a bias for speed, autonomy, and customer-centric outcomes in fast-paced environments.

Available to hire

I’m Camila Zanoelo, a results-driven operations and growth specialist at the crossroads of luxury fashion, digital platforms, and e-commerce. Over 6+ years I’ve driven platform adoption, tracked performance metrics, and translated data into practical improvements that elevate the customer experience, while coordinating across technology, logistics, and commercial teams to deliver seamless results.

I earned a Master’s in Fashion Management from Domus Academy in Milan and am fluent in Italian, English, and Portuguese. I’ve led end-to-end e-commerce operations for a fashion accessories brand, launched new product categories and campaigns, and supported the Milan boutique setup—always with a bias for speed, autonomy, and customer-centric outcomes in fast-paced environments.

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Language

Portuguese
Fluent
Italian
Fluent
English
Fluent
Spanish; Castilian
Beginner

Work Experience

Senior Marketplace & Partner Operations Specialist at Farfetch
March 1, 2020 - Present
Led partner onboarding and platform adoption, delivering feature updates and process changes; ensured external stakeholders understood platform rules and maximized tool usage. Coordinated cross-functionally with Logistics, Finance, Tech, and Accounting to improve workflows and maintain accurate partner data, supporting market-level performance goals. Designed structured partner communications, reducing contacts per case by ~43% (from 3.7 to 2.1) and delivering scalable, repeatable processes. Served as internal voice of the partner to Product and Operations, contributing to platform improvements. Oversaw setup and operations of a Milan boutique and managed day-to-day commercial operations. Built and managed the full e-commerce operation of a fashion accessories brand, including catalog, content, pricing strategy, and online customer experience. Monitored sales, customer feedback, and inventory to refine product focus and promotions. Launched new product categories and campaigns that inc
Business Expansion E-commerce & Boutique Operations Manager at BALANGANDAS
June 1, 2013 - February 1, 2020
Coordinated the setup and operations of a physical retail boutique in Milan, including store relaunch and day-to-day commercial operations. Built and managed the full e-commerce operation of a fashion accessories brand, owning end-to-end catalog, content, pricing strategy, and online customer experience. Monitored sales performance and customer feedback to refine product focus and promotional activities. Collaborated across Logistics, Finance, Tech, and Accounting to align processes and data quality for stronger market-level results.

Education

Bachelor Social Communication at Universidade do Vale do Rio dos Sinos
January 12, 2004 - July 1, 2008
Master's Fashion Management at Domus Academy
January 9, 2012 - December 20, 2012
Undergraduate Program at Istituto Europeo di Design (IED), Milan
January 11, 2030 - July 1, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Consumer Goods, Software & Internet, Professional Services, Media & Entertainment

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