Available to hire
I am a customer service and client-focused professional with over 9 years of experience across pharmacy, real estate and service sectors. I excel at effective communication, client orientation, conflict resolution, and teamwork, while maintaining a high level of professionalism, kindness and adaptability in every interaction. My multilingual background (Spanish native, English advanced, Italian upper-intermediate) helps me connect with diverse clients and colleagues, and my experience in design-related tasks supports delivering clear, visually engaging materials. I am motivated to contribute high-quality service and creative solutions to your team.
Language
Spanish; Castilian
Fluent
English
Advanced
Italian
Advanced
Work Experience
Pharmacy Technician at Garcia Pharmacy
June 1, 2025 - October 17, 2025Pharmacy operations including stock and expiry control, cash handling and pricing, ordering for the pharmacy and warehouse, reception of suppliers, and ensuring product availability across the pharmacy. Prepared magistral formulas, assisted with ordering and validation of prescriptions for various social programs, and monitored stock levels including psychopharmaceuticals and narcotics to ensure accuracy and compliance.
Real Estate Agent at ReyProp Miami and Localization Sicura Roma/Home Office
November 1, 2022 - October 17, 2025Generated property listings tailored to client needs; managed social networks to promote the company and maintained client contact. Designed flyers, stories and publications for social networks and real estate platforms; conducted telemarketing to prospect potential clients and supported clients through listings and negotiations.
Customer Support Specialist and Technical Support at Teleperformance
July 1, 2025 - PresentProvide multi-channel support (email, chat, phone) to business clients, handling technical and account-related issues with clear communication and high user satisfaction. Troubleshoot syncing errors, account access and app performance; assist with team management and permissions; report issues internally to improve the overall user experience.
Volunteer at Volunteers for the Horses (NGO)
September 1, 2021 - PresentVolunteer activity supporting horse care and NGO initiatives, contributing to community outreach and events with reliability and teamwork.
Volunteer at Adopt Paw Prints (NGO)
March 1, 2024 - PresentVolunteer involvement in animal welfare activities and community outreach, assisting with events and campaigns.
Education
Passenger Cabin Crew Member at Aero Nautical Professional Training Institution
December 1, 2017 - December 1, 2017International English Certificate at Kaplan International College California
July 1, 2018 - July 1, 2018Pharmacy Technician at Allison Academy
May 1, 2024 - October 17, 2025Qualifications
International English Certificate
July 1, 2018 - October 17, 2025Pharmacy Technician
May 1, 2024 - October 17, 2025Industry Experience
Real Estate & Construction, Healthcare, Professional Services, Media & Entertainment, Software & Internet
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