Available to hire
Having graduated with an honours degree in Digital Media Design from University of Limerick, I have well developed IT skills.
I have experience from digital marketing and service desk coordinator roles which has granted me with experience of producing high-quality content creation.
I’m a positive, enthusiastic, and creative individual with strong organisational skills and attention to detail.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
IT Service Desk Coordinator at Innovate
November 1, 2025 - April 1, 2026Managed high-volume inbound IT support queries via phone and email; logged and prioritised tickets, assigning tickets to engineers based on severity; collaborated with the team to reduce customer downtime and improve response efficiency; escalated issues when needed and scheduled engineers on-site for fixes.
Social Media / Marketing at Made in Wicklow
December 1, 2025 - February 1, 2026Promoted Christmas market promotions; uploaded content during market weekend; covered Powerscourt Exhibitions over February; increased audience growth by 900+ followers and reached around 25,000 accounts through posts, reels and stories.
Hospitality Work / Pizza Cook at Whistler
September 1, 2024 - August 1, 2025Worked in a fast-paced kitchen; assembling, stretching dough and operating the oven; delivering high standards and quality to customers.
Senior Sailing Instructor at MacSailing (Vancouver)
May 1, 2023 - September 1, 2024Coached sailing to students aged 6–60; invited to return the following summer with extra responsibilities, mentoring younger instructors and hosting weekly check-ins with students.
IT Support/Marketing at University of Limerick
June 1, 2022 - January 1, 2023Eight-month internship with UL IT Department; first point of contact for staff and student IT queries; contributed to UL's social media content and showcasing IT Division ideas.
Water Sports Instructor at Peligoni - Greece
June 1, 2021 - August 1, 2021Summer role at Peligoni Beach Club on Zakynthos; supervised water sports, taught sailing, SUP, kayak and windsurf; ensured guest safety and smooth day-to-day operations.
Receptionist/Swim Instructor at Courtown, Wexford
September 1, 2019 - March 1, 2020Front reception at a busy leisure centre; handled customer queries, booked lessons, liaised with management; taught swimming lessons for children.
Senior Sailing Instructor at Courtown, Wexford
May 1, 2018 - August 1, 2020Sailing instructor since 2018; taught sailing basics with engaging approach; promoted to Senior Sailing Instructor in 2020, supervising junior instructors and ensuring safety and timely delivery of activities.
Education
B.Sc. Digital Media Design – University of Limerick 2:1 (Hons) at University of Limerick
January 11, 2030 - January 1, 2024Leaving Certificate at Gorey Community School
January 11, 2030 - January 1, 2019Qualifications
Industry Experience
Media & Entertainment, Travel & Hospitality, Education, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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