Senior UX designer with 10+ years of experience delivering enterprise-grade products including SaaS platforms, data visualization systems, e-commerce solutions, and web/mobile applications across finance, banking, telecom, education, and healthcare sectors.

Carina Yingzi Zhang

Senior UX designer with 10+ years of experience delivering enterprise-grade products including SaaS platforms, data visualization systems, e-commerce solutions, and web/mobile applications across finance, banking, telecom, education, and healthcare sectors.

Available to hire

Senior UX designer with 10+ years of experience delivering enterprise-grade products including SaaS platforms, data visualization systems, e-commerce solutions, and web/mobile applications across finance, banking, telecom, education, and healthcare sectors.

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Experience Level

Expert

Language

English
Fluent
Chinese
Fluent

Work Experience

Senior UX Consultant at Salesforce, Inc.
March 1, 2022 - January 1, 2025
Led end-to-end UX for complex enterprise B2B and B2B2C solutions across banking, financial services, and government sectors in New Zealand and Australia, focusing on scalable, intuitive, and data-informed experiences. Synthesized user research insights into actionable design strategies; collaborated with product managers, engineers, and stakeholders in agile squads to drive product discovery and execution from concept to delivery. Designed scalable design systems, dashboards, and workflows to improve decision-making for sales and operations.
UX Designer at Upwork, Inc.
March 1, 2020 - March 1, 2022
Delivered UX solutions for global and local clients across eCommerce, health care, and SaaS, with a strong emphasis on problem framing and usability. Won 2nd place in a Stanford University-backed innovation challenge for designing a community-driven eCommerce platform, demonstrating strong product thinking and user empathy. Worked in agile, fast-paced environments with remote teams, mirroring Kamio collaboration across regions. Created user journeys, information architectures, and interactive prototypes for MVP launches; collaborated with founders, developers, and marketers.
UX Designer at UrbanSales.co.nz
September 1, 2021 - December 1, 2021
Data-driven UX enhancements: analyzed user behavior and pain points in the furniture purchasing customer journey to identify design opportunities and improve online shopping experience. Mobile and desktop UI design iterations; conducted user testing and validation to ensure usability improvements aligned with business goals.
UX & Creative Designer at Restaurant Hub
July 1, 2020 - August 1, 2021
End-to-end experience design; redesigned mobile app and responsive website to improve navigation, global search, filtering tools, and booking experiences. Delivered intuitive customer experiences by collaborating with cross-functional teams including developers, marketers, strategists, and C-level executives to align with business goals.
UX Designer at Bananaworks Communications
March 1, 2018 - March 1, 2020
Provided UX consulting for NZ-renowned businesses and enterprises to identify customer pain points; applied design principles throughout problem-solving. Developed key artifacts such as information architectures, wireframes, personas, and user journeys; improved digital experiences.
Product Designer at Leespac Packaging Ltd.
February 1, 2016 - January 1, 2017
Analyzed business requirements and consumer preferences to create design assets including posters, labels, and brochures, incorporating current design trends for maximum impact.
Digital Designer at Chinesepress
October 1, 2013 - February 1, 2016
Collaborated with clients to design and deliver impactful digital marketing ads tailored to branding and campaign goals.
Creative Designer at DMV Media
July 1, 2013 - August 1, 2013
Designed and produced high-quality booklets, brochures, and other print materials; ensured visually appealing layouts aligned with brand standards and marketing objectives.

Education

Level 5 Financial Advising Certificate at Massey University
January 11, 2030 - December 4, 2025
Graduate Diploma in Creative Technology at Media Design School, Auckland
January 11, 2030 - December 4, 2025
Diploma in 3D Animation at Yoobee School of Design, Auckland
January 11, 2030 - December 4, 2025

Qualifications

Certified UX Designer - Salesforce
January 11, 2030 - December 4, 2025
Salesforce Administrator Certification
January 11, 2030 - December 4, 2025
AI Associate - Salesforce Certified
January 11, 2030 - December 4, 2025
Leadership & Strategy in Design Thinking
January 11, 2030 - December 4, 2025
Introduction to Project Management
January 11, 2030 - December 4, 2025
Level 5 Financial Advising Certificate
January 11, 2030 - December 4, 2025

Industry Experience

Software & Internet, Media & Entertainment, Professional Services, Government, Financial Services