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I am an experienced IT professional with over 10 years of expertise in computer systems, network support, and software deployment. My background includes extensive experience in troubleshooting, system administration, and managing technological infrastructures for various clients and organizations. I am bilingual in Spanish and English and am passionate about leveraging my technical skills to their full potential. Throughout my career, I have worked in roles ranging from help desk technician to technical systems analyst, supporting hundreds of users and managing complex systems involving servers, networks, and devices. I thrive in dynamic technical environments where problem-solving and customer service are key, and I aim to continue growing my expertise in IT support and system management.…I am an experienced IT professional with over 10 years of expertise in computer systems, network support, and software deployment. My background includes extensive experience in troubleshooting, system administration, and managing technological infrastructures for various clients and organizations. I am bilingual in Spanish and English and am passionate about leveraging my technical skills to their full potential. Throughout my career, I have worked in roles ranging from help desk technician to technical systems analyst, supporting hundreds of users and managing complex systems involving servers, networks, and devices. I thrive in dynamic technical environments where problem-solving and customer service are key, and I aim to continue growing my expertise in IT support and system management.

Carlos Perez

Data Analyst, Game Designer, Game Tester

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I am an experienced IT professional with over 10 years of expertise in computer systems, network support, and software deployment. My background includes extensive experience in troubleshooting, system administration, and managing technological infrastructures for various clients and organizations. I am bilingual in Spanish and English and am passionate about leveraging my technical skills to their full potential. Throughout my career, I have worked in roles ranging from help desk technician to technical systems analyst, supporting hundreds of users and managing complex systems involving servers, networks, and devices. I thrive in dynamic technical environments where problem-solving and customer service are key, and I aim to continue growing my expertise in IT support and system management.…I am an experienced IT professional with over 10 years of expertise in computer systems, network support, and software deployment. My background includes extensive experience in troubleshooting, system administration, and managing technological infrastructures for various clients and organizations. I am bilingual in Spanish and English and am passionate about leveraging my technical skills to their full potential. Throughout my career, I have worked in roles ranging from help desk technician to technical systems analyst, supporting hundreds of users and managing complex systems involving servers, networks, and devices. I thrive in dynamic technical environments where problem-solving and customer service are key, and I aim to continue growing my expertise in IT support and system management.

Available to hire

I am an experienced IT professional with over 10 years of expertise in computer systems, network support, and software deployment. My background includes extensive experience in troubleshooting, system administration, and managing technological infrastructures for various clients and organizations. I am bilingual in Spanish and English and am passionate about leveraging my technical skills to their full potential.

Throughout my career, I have worked in roles ranging from help desk technician to technical systems analyst, supporting hundreds of users and managing complex systems involving servers, networks, and devices. I thrive in dynamic technical environments where problem-solving and customer service are key, and I aim to continue growing my expertise in IT support and system management.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

Work Experience

Technical Systems Analyst at Global Data Consultants, LLC

January 2, 2025 - September 1, 2025

Performed hardware and software troubleshooting, diagnosing, and resolving technical issues for 200 clients. Installed, configured, and maintained computer systems, networks, printers, and peripherals. Configured network settings including IP addresses, DNS servers, routers, and switches. Assisted in setup and maintenance of servers including operating system and application software installation.

Computer Technician at Rice Fruit Company

June 1, 2024 - September 1, 2025

Managed JIRA ticketing system and maintained server infrastructure. Configured various applications and organizational software using SCCM. Administered VMware vSphere servers and managed domain controllers. Onboarded and integrated users. Managed iPhones, tablets, Apple Business Manager, and installed IP cameras. Oversaw operations and system integration.

Technician Level 2 at Pomeroy

April 1, 2022 - September 1, 2025

Handled ticket management using Cherwell and provided customer assistance with computer issues. Used Active Directory to assign user profile passwords and policies. Remotely accessed customers' computers to troubleshoot Microsoft software problems. Provided support to over 300 employees.

Technician Engineer at Z-Band Technologies

July 1, 2021 - September 1, 2025

Created tickets on Zoho for customer service, created Visio drawings for conceptual equipment layout, performed IP system updates, and maintained knowledge of IP and RF distribution. Provided customer service via phone and chat.

Direct TV Technician at MasTec Advanced Technologies

March 1, 2021 - September 1, 2025

Installed Direct TV dishes and provided customer service and technical assistance to over 400 customers. Managed inventory supplies weekly.

Technician at TEK Systems

September 1, 2020 - September 1, 2025

Assisted WellSpan hospital with equipment installation over 15 hospital locations. Set up computer equipment in laboratories and installed computers in movable carts for medical use.

Project Coordinator at The Center for Youth and Community Development

May 1, 2020 - September 1, 2025

Built STEM curriculum for after school program. Assisted students with homework and provided technology classes.

Help Desk and Desktop Support (Contractor) at Strategic Systems

May 1, 2019 - September 1, 2025

Imaged multiple computers with new operating systems and monitored Windows 10 migration. Provided technical support through in-person communication to multiple users. Tested software for site implementation and ensured customer service for optimal computer performance. Worked with Windows 10 upgrade.

Network Technician at TruMark Financial Credit Union

September 1, 2018 - September 1, 2025

Monitored data security, worked with Windows 7 and 8, provided technical assistance to over 500 employees. Managed on-site hardware assistance and ticket system. Used Group Policy and Active Directory, imaged computers with updated software, and troubleshot using virtual machines.

Help Desk Technician at Bucks County Free Library

April 1, 2018 - September 1, 2025

Provided assistance to patrons with technology, phones, and tablets. Repaired computers with malicious software using specific software. Troubleshot various technology issues. Assisted members in choosing updated hardware and worked with iPhone and iPad hardware.