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I’m a Full Stack Software Developer with experience in team leadership and project management using agile methodologies. I combine technical expertise in development, cybersecurity, and automation with strong analytical skills and effective communication. I’ve been involved in functional analysis, database design, and development using Ruby, HTML, and CSS, complemented by proficiency in Workow automation, data analysis with Python, and the development of machine learning and predictive models. I thrive in fast-paced, results-driven environments, delivering solutions that bridge software development and data intelligence to solve real business problems.…I’m a Full Stack Software Developer with experience in team leadership and project management using agile methodologies. I combine technical expertise in development, cybersecurity, and automation with strong analytical skills and effective communication. I’ve been involved in functional analysis, database design, and development using Ruby, HTML, and CSS, complemented by proficiency in Workow automation, data analysis with Python, and the development of machine learning and predictive models. I thrive in fast-paced, results-driven environments, delivering solutions that bridge software development and data intelligence to solve real business problems.

Carlos Alberto Parra Amaya

Full Stack Developer, Software Engineer, Web Developer, +2

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I’m a Full Stack Software Developer with experience in team leadership and project management using agile methodologies. I combine technical expertise in development, cybersecurity, and automation with strong analytical skills and effective communication. I’ve been involved in functional analysis, database design, and development using Ruby, HTML, and CSS, complemented by proficiency in Workow automation, data analysis with Python, and the development of machine learning and predictive models. I thrive in fast-paced, results-driven environments, delivering solutions that bridge software development and data intelligence to solve real business problems.…I’m a Full Stack Software Developer with experience in team leadership and project management using agile methodologies. I combine technical expertise in development, cybersecurity, and automation with strong analytical skills and effective communication. I’ve been involved in functional analysis, database design, and development using Ruby, HTML, and CSS, complemented by proficiency in Workow automation, data analysis with Python, and the development of machine learning and predictive models. I thrive in fast-paced, results-driven environments, delivering solutions that bridge software development and data intelligence to solve real business problems.

Available to hire

I’m a Full Stack Software Developer with experience in team leadership and project management using agile methodologies. I combine technical expertise in development, cybersecurity, and automation with strong analytical skills and effective communication.

I’ve been involved in functional analysis, database design, and development using Ruby, HTML, and CSS, complemented by proficiency in Workow automation, data analysis with Python, and the development of machine learning and predictive models. I thrive in fast-paced, results-driven environments, delivering solutions that bridge software development and data intelligence to solve real business problems.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

French

Intermediate

English

Advanced

Work Experience

Customer Service Representative at Optum Global Solutions / United Health Group

October 1, 2024 - October 1, 2025

Supported healthcare users in English, ensuring patient service and full compliance with HIPAA regulations. Managed cases and verified benefits to enhance the overall customer experience. Leveraged CRM tools to manage information and streamline workflows, providing accurate and fast support for health insurance administration platforms.

Manager at KM2 Soluciones / Banco Santander

December 1, 2023 - October 1, 2024

Led multidisciplinary teams to improve efficiency and meet established service level agreements (SLAs). Monitored performance metrics to optimize processes and enhance customer satisfaction; coached agents to strengthen skills and elevate service quality. Coordinated with international clients to ensure alignment with objectives and expectations.

Full Stack & AI Software Developer at Carlos Alberto Parra Amaya

May 1, 2021 - January 1, 2026

Developed full stack solutions and AI-related predictive models, including functional analysis, database design, and application development using Ruby, HTML, and CSS. Performed data analysis in Python, and worked on machine learning and predictive model development. Also applied automation workflows and data intelligence practices to deliver results in fast-paced environments.

Administrative & Genealogical Assistant at HBS

May 1, 2019 - December 1, 2023

Supported administrative processes and document management for nationality application procedures. Organized case files to streamline information access and control. Attended clients with personalized service and effective query resolution, collaborating with genealogical research management to ensure data accuracy.

Sales & Admissions at Le Wagon - Latam

November 1, 2018 - May 1, 2019

Analyzed educational market trends to adapt the academic offering and maximize student enrollment. Managed end-to-end admissions processes, ensuring a smooth and positive experience for candidates.

Manager at Teleperformance / Uber

October 1, 2018 - November 1, 2018

Supervised contact center (BPO) operations to optimize key performance indicators (KPIs). Managed human talent through structured feedback and development of performance improvement plans (PIPs). Implemented strategies to drive team productivity and service quality, and analyzed data to identify continuous improvement opportunities across service operations.

Bank Teller at Banco de Occidente

November 1, 2016 - August 1, 2022

Processed financial transactions with accuracy and full compliance with banking regulations. Served branch customers and delivered friendly, attentive in-person service. Handled cash with strict integrity and control standards and adhered to regulatory procedures to maintain operational security and compliance.