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I am a dynamic and creative professional with a diverse background in marketing, content creation, project management, and customer engagement. With hands-on experience across digital media, brand management, and customer outreach, I bring a unique perspective from both the corporate and entrepreneurial sectors.…

Carlton Hill

Project Manager, Content Creator, Digital Marketer, +1

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I am a dynamic and creative professional with a diverse background in marketing, content creation, project management, and customer engagement. With hands-on experience across digital media, brand management, and customer outreach, I bring a unique perspective from both the corporate and entrepreneurial sectors.…

Available to hire

I am a dynamic and creative professional with a diverse background in marketing, content creation, project management, and customer engagement. With hands-on experience across digital media, brand management, and customer outreach, I bring a unique perspective from both the corporate and entrepreneurial sectors.

Work Experience

Project Manager – Business Transformation at Openreach

December 1, 2021 - Present

Lead business change initiatives with cross-functional teams, manage project delivery timelines, risks, and stakeholder communications, streamline internal processes to improve efficiency and service delivery, and deliver training and upskilling to operational teams.

FND Desk Engineer at BT Consumer

May 1, 2021 - December 1, 2021

Provided first-level network diagnostics and support, assisted with fibre installations and service escalations.

SME / First Line Manager at BT Consumer

March 1, 2017 - April 1, 2021

Managed call centre teams to deliver customer-focused solutions, delivered coaching and HR support including attendance, compliance, and performance reviews, and produced RCA reports and managed high-level complaints.

Service Engineer at Electrotech Engineering

March 1, 2015 - Present

Conducted servicing, calibration, repair, and certification of coffee equipment, managed on-site installation and decommissioning of machines.

Managing Director at Carlo’s Coffee Co.

March 1, 2015 - January 1, 2023

Launched and grew a coffee services business from inception, secured finance and service contracts with commercial partners, delivered high-level barista training to clients.

Barista Trainer & Field Agent at Argies Coffee

June 1, 2014 - February 1, 2015

Trained clients on espresso technique and machine usage, managed social media and customer acquisition strategy.

Regional Rep / Store Manager at Starbucks Coffee Co.

January 1, 2012 - June 1, 2014

Managed store operations and district-level standards compliance, recruited, trained, and mentored team members.

Contact Centre Manager at Mobiles 4 Less LTD

March 1, 2011 - January 1, 2012

Oversaw recruitment, staff coaching, and performance analysis, managed insurance product sales and CRM systems.