Marketing and client services professional with 4+ years’ experience delivering integrated marketing programmes, campaigns and strategic initiatives across EMEA, APAC and North America. Proven track record of managing senior stakeholder relationships, budgets, performance reporting and cross-functional teams to achieve commercial and engagement objectives. Skilled at translating data and campaign insights into actionable recommendations, driving operational excellence and ensuring successful outcomes in complex, fast-paced environments. Passionate about applying marketing, leadership and stakeholder management experience to purpose-led organisations that create meaningful impact.

Marketing and client services professional with 4+ years’ experience delivering integrated marketing programmes, campaigns and strategic initiatives across EMEA, APAC and North America. Proven track record of managing senior stakeholder relationships, budgets, performance reporting and cross-functional teams to achieve commercial and engagement objectives. Skilled at translating data and campaign insights into actionable recommendations, driving operational excellence and ensuring successful outcomes in complex, fast-paced environments. Passionate about applying marketing, leadership and stakeholder management experience to purpose-led organisations that create meaningful impact.

Available to hire

Marketing and client services professional with 4+ years’ experience delivering integrated marketing programmes, campaigns and strategic initiatives across EMEA, APAC and North America. Proven track record of managing senior stakeholder relationships, budgets, performance reporting and cross-functional teams to achieve commercial and engagement objectives.

Skilled at translating data and campaign insights into actionable recommendations, driving operational excellence and ensuring successful outcomes in complex, fast-paced environments. Passionate about applying marketing, leadership and stakeholder management experience to purpose-led organisations that create meaningful impact.

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Work Experience

Senior Account Manager, Client Services at Just Global
March 1, 2022 - Present
Leads delivery of complex international programmes, projects and strategic client initiatives for enterprise organisations across EMEA, APAC and North America. Acts as central point of coordination between clients, stakeholders, vendors and cross-functional teams, owning programme delivery, stakeholder engagement, commercial management, resource planning, operational excellence and business performance. Manages global account portfolios and delivers multiple high-profile ABM and integrated campaign/creative/content/media/event initiatives simultaneously. Owns full project lifecycle including scoping, budgeting/forecasting, invoicing, utilisation management, risk/issue management, delivery governance and post-project reviews. Builds trusted relationships with senior stakeholders and drives process improvements to enhance delivery quality, performance and client satisfaction.
Internal Sales Executive at Carillion Communications
July 1, 2021 - January 1, 2022
Provided operational and project support across sales and delivery functions, coordinating activities between customers, suppliers and internal stakeholders. Coordinated multiple sales opportunities, prepared quotations, supported procurement, liaised with suppliers on availability/pricing/delivery schedules, produced weekly forecasts and progress reporting, and maintained client communication to manage expectations throughout delivery. Escalated and resolved delivery-timeline issues by identifying alternative solutions, attended planning meetings for hardware deployment, managed inbound enquiries, and coordinated charity fundraising activities as part of the company committee.
Sales Administrator at Select Car Leasing
January 1, 2020 - June 1, 2021
Supported delivery and administration in a high-volume customer environment, coordinating communication between customers, dealerships and external partners to ensure efficient processing of vehicle leasing agreements. Coordinated vehicle delivery activities, managed leasing documentation and customer records, liaised with dealerships/customers/licensing organisations to progress orders, handled high-volume phone/email queries with status updates, maintained accurate internal system information, resolved customer issues, and supported continuous improvement of service delivery processes.
Customer Service Administrator at CDS
May 1, 2019 - January 1, 2020
Managed end-to-end administration of property search requests, ensuring accurate processing, stakeholder communication and timely delivery of reports to clients. Coordinated searches across councils, suppliers and internal teams; managed high-volume shared inboxes and prioritised workload to meet service level agreements; maintained accurate records and supporting documentation; liaised with stakeholders to gather information and complete requests. Produced client-ready reports with accuracy and quality standards, responded to client enquiries with progress/delay/completion updates, and supported other departments during peak demand to maintain service continuity.

Education

BA (Hons) Film and Television Degree - 2:1 First Division at Southampton Solent University
January 1, 2014 - January 1, 2017
Double Business [Level 3] - AA*; TV and Film Production [Level 3] - A* at Hertswood Academy
January 1, 2012 - January 1, 2013

Qualifications

Add your qualifications or awards here.

Industry Experience

Telecommunications, Professional Services