Available to hire
I am a detail-oriented and tech-savvy professional with a strong foundation in data analysis, customer service, and technical support. I have hands-on experience using digital tools to optimize operations, troubleshoot systems, and improve customer experience.
In my career, I have combined analytical work with hands-on technical roles, performing exploratory data analysis, building dashboards, automating data workflows, calibrating analytical instruments, and supporting clients and sales teams with data-driven recommendations. I thrive in collaborative environments where problem solving and clear communication drive tangible improvements.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
German
Beginner
Chinese
Beginner
Work Experience
Data Analyst Trainee – Freelance Project at Freelance Project
September 1, 2025 - September 1, 2025Perform exploratory data analysis on public datasets using Excel, Google Sheets, and Python. Develop dashboards and visual reports to support decision-making and communicate insights effectively. Automated data preparation and reporting tasks through basic SQL queries and scripting workflows.
Service Engineer at Anton Paar
July 1, 2024 - July 1, 2024Install and calibrate precision analytical instruments, ensuring optimal technical performance. Maintain detailed service records in SAP and analyze service trends to support predictive maintenance. Collaborate with clients and sales team to recommend service upgrades based on equipment usage data.
Technical Support at Teleperformance
June 1, 2022 - June 1, 2022Provide remote technical support to Apple users via chat, resolving more than 100 daily cases. Diagnose and resolve hardware and software issues, reducing escalations and improving customer satisfaction. Document recurring issues and solutions to enhance internal knowledge sharing and service consistency.
Customer Service Associate at Amazon
June 1, 2021 - June 1, 2021Handle customer inquiries on orders, returns, and account security, managing 100+ daily cases with accuracy. Support the Account Change team by improving identity verification workflows and fraud prevention processes. Identify recurring issues and document best practices to enhance customer experience and internal efficiency.
Data Analyst Trainee–FreelanceProject at Freelance
September 1, 2025 - September 1, 2025Performed exploratory data analysis on public datasets using Excel, Google Sheets, and Python; developed dashboards and visual reports to support decision making and communicate insights; automated data preparation and reporting tasks through basic SQL queries and scripting workflows.
Data Analyst Trainee – Freelance Project
September 1, 2025 - September 1, 2025Perform exploratory data analysis on public datasets using Excel, Google Sheets, and Python. Develop dashboards and visual reports to support decision-making and communicate insights effectively. Automated data preparation and reporting tasks through basic SQL queries and scripting workflows.
Data Analyst Trainee at Freelance Project
September 1, 2025 - September 1, 2025Performed exploratory data analysis on public datasets using Excel, Google Sheets, and Python. Developed dashboards and visual reports to support decision-making and communicate insights effectively. Automated data preparation and reporting tasks through basic SQL queries and scripting workflows.
Data Analyst Trainee – Freelance Project
September 30, 2025 - September 30, 2025Perform exploratory data analysis on public datasets using Excel, Google Sheets, and Python. Develop dashboards and visual reports to support decision-making and communicate insights effectively. Automated data preparation and reporting tasks through basic SQL queries and scripting workflows.
Service Engineer at Anton Paar
July 31, 2024 - July 31, 2024Install and calibrate precision analytical instruments, ensuring optimal technical performance. Maintain detailed service records in SAP and analyze service trends to support predictive maintenance. Collaborate with clients and the sales team to recommend service upgrades based on equipment usage data.
Technical Support at Teleperformance
June 30, 2022 - June 30, 2022Provide remote technical support to Apple users via chat, resolving more than 100 daily cases efficiently. Diagnose and resolve hardware and software issues, reducing escalations and improving customer satisfaction. Document recurring issues and solutions to enhance internal knowledge sharing and service consistency.
Customer Service Associate at Amazon
June 30, 2021 - June 30, 2021Handle customer inquiries on orders, returns, and account security, managing 100+ daily cases with accuracy. Support the Account Change team by improving identity verification workflows and fraud prevention processes. Identify recurring issues and document best practices to enhance customer experience and internal efficiency.
Education
MSc in Chemical and Bioprocess Technology at Technical University of Hamburg TUHH
January 11, 2030 - November 8, 2025Bachelor’s degree in Chemical Engineering at University of America
January 11, 2030 - January 1, 2020Technician in Supply Chain Operations and Logistics at SENA
January 11, 2030 - January 1, 2012MSc in Chemical and Bioprocess Technology at Technical University of Hamburg TUHH
January 11, 2030 - November 8, 2025Bachelor’s degree in Chemical Engineering at University of America
January 11, 2030 - January 1, 2020Technician in Supply Chain Operations and Logistics at SENA
January 11, 2030 - January 1, 2012MSc in Chemical and Bioprocess Technology at Technical University of Hamburg TUHH
January 11, 2030 - November 8, 2025Bachelor’s degree in Chemical Engineering at University of America
January 11, 2030 - January 1, 2020Technician in Supply Chain Operations and Logistics at SENA
January 11, 2030 - January 1, 2012MSc in Chemical and Bioprocess Technology at Technical University of Hamburg (TUHH)
January 11, 2030 - November 8, 2025Bachelor’s degree in Chemical Engineering at University of America
January 11, 2030 - January 1, 2020Technician in Supply Chain Operations and Logistics at SENA
January 11, 2030 - January 1, 2012MSc in Chemical and Bioprocess Technology at Technical University of Hamburg (TUHH)
January 11, 2030 - November 8, 2025Bachelor’s degree in Chemical Engineering at University of America, Bogota, Colombia
January 11, 2030 - January 1, 2020Technician in Supply Chain Operations and Logistics at SENA, Bogota, Colombia
January 11, 2030 - January 1, 2012MSc in Chemical and Bioprocess Technology at Technical University of Hamburg (TUHH)
January 11, 2030 - November 8, 2025Bachelor's degree in Chemical Engineering at University of America, Bogota, Colombia
January 11, 2030 - January 1, 2020Technician in Supply Chain Operations and Logistics at SENA
January 11, 2030 - January 1, 2012MSc in Chemical and Bioprocess Technology at Technical University of Hamburg TUHH
January 11, 2030 - November 8, 2025Bachelor’s degree in Chemical Engineering at University of America, Bogota, Colombia
January 11, 2030 - January 1, 2020Technician in Supply Chain Operations and Logistics at SENA, Bogota, Colombia
January 11, 2030 - January 1, 2012MSc in Chemical and Bioprocess Technology at Technical University of Hamburg TUHH
January 11, 2030 - November 8, 2025Bachelor’s degree in Chemical Engineering at University of America
January 11, 2030 - January 1, 2020Technician in Supply Chain Operations and Logistics at SENA
January 11, 2030 - January 1, 2012MSc in Chemical and Bioprocess Technology at Technical University of Hamburg TUHH
January 11, 2030 - November 8, 2025Bachelor’s degree in Chemical Engineering at University of America
January 11, 2030 - January 1, 2020Technician in Supply Chain Operations and Logistics at SENA
January 11, 2030 - January 1, 2012MSc in Chemical and Bioprocess Technology at Technical University of Hamburg TUHH
January 11, 2030 - November 8, 2025Bachelor’s degree in Chemical Engineering at University of America
January 11, 2030 - January 1, 2020Technician in Supply Chain Operations and Logistics at SENA
January 11, 2030 - January 1, 2012Master of Science in Chemical and Bioprocess Technology at Technical University of Hamburg TUHH
January 11, 2030 - November 8, 2025Bachelor’s degree in Chemical Engineering at University of America, Bogota, Colombia
January 11, 2030 - January 1, 2020Technician in Supply Chain Operations and Logistics at SENA, Bogota, Colombia
January 11, 2030 - January 1, 2012Qualifications
Advanced Artificial Intelligence – TalentoTech Bootcamp
January 1, 2024 - November 8, 2025Data Analysis – Microsoft Google
January 1, 2023 - November 8, 2025Marketing & Sales Activities Coordination Certification – 17024 Certificaciones ISO S.A.S
January 1, 2024 - November 8, 2025Leading Digital Transformation – MIT
January 1, 2020 - November 8, 2025Advanced Artificial Intelligence–TalentoTech Bootcamp
January 1, 2024 - November 8, 2025Data Analysis–Microsoft Google
January 1, 2023 - November 8, 2025Marketing & Sales Activities Coordination Certification–17024CertificacionesISOS.A.S
January 1, 2024 - November 8, 2025Leading Digital Transformation–MIT
January 1, 2020 - November 8, 2025Advanced Artificial Intelligence – TalentoTech Bootcamp
January 1, 2024 - November 8, 2025Data Analysis – Microsoft Google
January 1, 2023 - November 8, 2025Marketing & Sales Activities Coordination Certification – ISO 17024 Certifications A.S
January 1, 2024 - November 8, 2025Leading Digital Transformation – MIT
January 1, 2020 - November 8, 2025Advanced Artificial Intelligence – TalentoTech Bootcamp
January 1, 2024 - November 8, 2025Data Analysis – Microsoft Google
January 1, 2023 - November 8, 2025Marketing & Sales Activities Coordination Certification – 17024 Certificaciones ISO S.A.S
January 1, 2024 - November 8, 2025Leading Digital Transformation – MIT
January 1, 2020 - November 8, 2025Advanced Artificial Intelligence – TalentoTech Bootcamp
January 1, 2024 - November 8, 2025Data Analysis – Microsoft Google
January 1, 2023 - November 8, 2025Marketing & Sales Activities Coordination Certification – ISO 17024 Certificaciones ISOS.A.S
January 1, 2024 - November 8, 2025Leading Digital Transformation – MIT
January 1, 2020 - November 8, 2025Advanced Artificial Intelligence – TalentoTech Bootcamp
January 1, 2024 - November 8, 2025Data Analysis – Microsoft/Google
January 1, 2023 - November 8, 2025Marketing & Sales Activities Coordination Certification – 17024 Certificaciones ISO S.A.S
January 1, 2024 - November 8, 2025Leading Digital Transformation – MIT
January 1, 2020 - November 8, 2025Advanced Artificial Intelligence–TalentoTech Bootcamp
January 11, 2030 - January 1, 2024Data Analysis–Microsoft Google
January 11, 2030 - January 1, 2023Marketing&Sales Activities Coordination Certification–17024CertificacionesISOS.A.S
January 11, 2030 - January 1, 2024Leading Digital Transformation–MIT
January 11, 2030 - January 1, 2020Advanced Artificial Intelligence– TalentoTech Bootcamp
January 1, 2024 - November 8, 2025Data Analysis– Microsoft Google
January 1, 2023 - November 8, 2025Marketing&Sales Activities Coordination Certification– 17024 Certificaciones ISOS.A.S
January 1, 2024 - November 8, 2025Leading Digital Transformation– MIT
January 1, 2020 - November 8, 2025Advanced Artificial Intelligence – TalentoTechBootcamp
January 1, 2024 - November 8, 2025Data Analysis – Microsoft Google
January 1, 2023 - November 8, 2025Marketing & Sales Activities Coordination Certification – ISO/AS 17024
January 1, 2024 - November 8, 2025Leading Digital Transformation – MIT
January 1, 2020 - November 8, 2025Advanced Artificial Intelligence – TalentoTech Bootcamp
January 1, 2024 - November 8, 2025Data Analysis – Microsoft Google
January 1, 2023 - November 8, 2025Marketing & Sales Activities Coordination Certification – 17024 Certificaciones ISOS.A.S
January 1, 2024 - November 8, 2025Leading Digital Transformation – MIT
January 1, 2020 - November 8, 2025Advanced Artificial Intelligence – TalentoTechBootcamp
January 1, 2024 - November 8, 2025Data Analysis – Microsoft/Google Certification
January 1, 2023 - November 8, 2025Marketing & Sales Activities Coordination Certification – 17024 Certificaciones ISO S.A.S
January 1, 2024 - November 8, 2025Leading Digital Transformation – MIT
January 1, 2020 - November 8, 2025Industry Experience
Software & Internet, Professional Services, Manufacturing, Life Sciences, Education, Retail, Media & Entertainment, Other, Computers & Electronics
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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