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I'm a SaaS delivery and professional services leader with 10+ years of building high-performing teams and shipping complex platform solutions at scale across global markets. I’ve led enterprise-grade deliveries for top pharma and other sectors, bridging product, engineering, and customer success to drive rapid value and sustainable adoption.…

Cătălin Rotaru

Project Manager, Line Producer, Executive Producer, +1

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I'm a SaaS delivery and professional services leader with 10+ years of building high-performing teams and shipping complex platform solutions at scale across global markets. I’ve led enterprise-grade deliveries for top pharma and other sectors, bridging product, engineering, and customer success to drive rapid value and sustainable adoption.…

Available to hire

I’m a SaaS delivery and professional services leader with 10+ years of building high-performing teams and shipping complex platform solutions at scale across global markets.

I’ve led enterprise-grade deliveries for top pharma and other sectors, bridging product, engineering, and customer success to drive rapid value and sustainable adoption.

Skills

Data Visualization

ETL

Experience Level

Data Visualization

Expert

ETL

Expert

Work Experience

Head of Professional Services and Customer Success at Shaman SaaS platform

January 1, 2021 - January 1, 2025

Led complex enterprise SaaS rollouts for tier-1 pharma clients (GSK, Novartis, Takeda) across global markets. Built and scaled a 20-person services and customer success organization, integrating Implementation, CS, and Support into a single operating model. Owned platform integration strategy with customer systems, cutting deployment timelines by 80% across multi-market rollouts. Standardized onboarding and rollout playbooks at the company level, boosting delivery predictability and reducing configuration errors. Acted as the bridge between Product, Engineering, and enterprise customers to shape roadmaps around real-world deployment constraints.

Co-founder at Draftix

January 1, 2025 - Present

Co-founded Draftix, an AI-assisted legal drafting and review platform for transactional lawyers. Led cross-functional teams to deliver a new strategic product within HP Amplify Partner Portal; Took over a program behind schedule, re-baselined scope, timelines, and delivery expectations with product and business stakeholders; Transitioned delivery from Waterfall to Agile with sprint planning, backlog refinement, and regular reviews; Reduced release cycles to approximately two weeks and restored stakeholder confidence.

Delivery Manager at Deloitte Digital

January 1, 2018 - January 1, 2021

Led delivery of UK immigration case management systems used by millions of applicants post-Brexit, coordinating product, engineering, and release workflows. Managed three cross-functional engineering teams (~25 FTE) across backend and frontend, QA, DevOps, and product. Partnered with solution architects and lead engineers to align delivery with target architecture, data models, and security controls.

Solutions Consultant at Optymyze

January 1, 2015 - January 1, 2018

Delivered large-scale SaaS implementations for enterprise clients including Johnson & Johnson and Office Depot. Designed and automated ETL workflows to consolidate multi-sourced data into validated compensation datasets for 15,000+ sales representatives. Built resilient data transformation pipelines, dashboards, and performance reports used by Sales Operations and Finance teams for incentive management.