Available to hire
I’m Ma. Cristina Soneja, a detail-oriented professional with experience in customer service, operations, and digital content creation. I excel at social media management and administrative support, and I strive to be a reliable and adaptable Virtual Assistant.
Over the years I’ve built a monetized Facebook cooking page with 7,000+ followers, produced videos, designed visuals, and crafted captions that engage audiences. I also have hands-on experience supporting customers at Telstra, coordinating schedules, and using tools like Canva, CapCut, Photoshop, and ChatGPT to streamline workflows. I am based in Imus, Cavite, Philippines, and I enjoy turning ideas into organized, results-driven online experiences.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Tagalog
Fluent
Work Experience
SHIFT ANALYST at GLOBAL B2B CONSULTANCY
October 12, 2012 - April 5, 2016Monitored workflows and shift performance to ensure
efficiency.
Coordinated schedules and managed staffing requirements.
Prepared reports and maintained organized documentation
CUSTOMER SERVICE REPRESENTATIVE at TELSTRA
June 11, 2018 - September 17, 2020Delivered professional customer support through phone,
chat, and email.
Resolved client inquiries and maintained accurate customer
records.
Strengthened communication, problem-solving, and
multitasking skills.
Content Creator at Self-Managed | Facebook Page
March 18, 2018 - August 23, 2025Produced cooking videos, designed visuals, and wrote
engaging captions.
Monetized through ads/partnerships and grew consistent
community engagement.
Tracked insights and analytics to optimize reach and
audience growth
Content Creator / Social Media Manager (Cooking Vlog) at Self-Managed | Facebook Page
January 1, 2018 - PresentBuilt and managed a monetized Facebook page with over 7000 followers/subscribers. Produced cooking videos, designed visuals, and wrote engaging captions. Monetized through ads and partnerships and grew consistent community engagement. Tracked insights and analytics to optimize reach and audience growth.
Customer Service Representative at TELSTRA
September 17, 2020 - August 23, 2025Delivered professional customer support through phone, chat, and email. Resolved client inquiries and maintained accurate customer records. Strengthened communication, problem-solving, and multitasking skills.
Shift Analyst at GLOBAL B2B CONSULTANCY
April 5, 2016 - August 23, 2025Monitored workflows and shift performance to ensure efficiency. Coordinated schedules and managed staffing requirements. Prepared reports and maintained organized documentation.
Content Creator / Social Media Manager (Cooking Vlog) at Self-Managed | Facebook Page
January 1, 2018 - PresentBuilt and managed a monetized Facebook page with over 7000 followers/subscribers. Produced cooking videos, designed visuals, and wrote engaging captions. Monetized through ads and partnerships while growing consistent community engagement. Tracked insights and analytics to optimize reach and audience growth.
Customer Service Representative at TELSTRA
September 17, 2020 - August 23, 2025Delivered professional customer support through phone, chat, and email. Resolved client inquiries and maintained accurate customer records. Strengthened communication, problem-solving, and multitasking skills.
Shift Analyst at GLOBAL B2B CONSULTANCY
April 5, 2016 - August 23, 2025Monitored workflows and shift performance to ensure efficiency. Coordinated schedules and managed staffing requirements. Prepared reports and maintained organized documentation.
Content Creator / Social Media Manager (Cooking Vlog) at Self-Managed Facebook Page
January 1, 2018 - PresentBuilt and managed a monetized Facebook page with over 7,000 followers and subscribers. Produced cooking videos, designed visuals, and wrote engaging captions. Monetized through advertisements and partnerships while growing consistent community engagement. Tracked insights and analytics to optimize reach and audience growth.
Customer Service Representative at TELSTRA
September 17, 2020 - August 25, 2025Delivered professional customer support through phone, chat, and email. Resolved client inquiries and maintained accurate customer records. Strengthened communication, problem-solving, and multitasking skills.
Shift Analyst at GLOBAL B2B CONSULTANCY
April 5, 2016 - August 25, 2025Monitored workflows and shift performance to ensure efficiency. Coordinated schedules and managed staffing requirements. Prepared reports and maintained organized documentation.
Content Creator / Social Media Manager (Cooking Vlog) at Self-Managed | Facebook Page
January 1, 2018 - PresentBuilt and managed a monetized Facebook page with 7000+ followers/subscribers. Produced cooking videos, designed visuals, and wrote engaging captions. Monetized content through ads and partnerships, growing consistent community engagement. Tracked insights and analytics to optimize reach and audience growth.
Customer Service Representative at TELSTRA
September 17, 2020 - September 5, 2025Delivered professional customer support through phone, chat, and email. Resolved client inquiries and maintained accurate customer records. Strengthened communication, problem-solving, and multitasking skills.
Shift Analyst at GLOBAL B2B CONSULTANCY
April 5, 2016 - September 5, 2025Monitored workflows and shift performance to ensure efficiency. Coordinated schedules and managed staffing requirements. Prepared reports and maintained organized documentation.
Content Creator / Social Media Manager at Self-Managed (Cooking Vlog) – Facebook Page
January 1, 2018 - PresentBuilt and monetized a Facebook cooking vlog with 7,000+ followers/subscribers; produced cooking videos, designed visuals, and wrote engaging captions. Monetized via ads and partnerships; drove consistent community engagement by tracking insights and analytics to optimize reach. Managed customer interactions via phone, chat, and email, resolved inquiries, and maintained customer records. Coordinated content creation and scheduling across Facebook, Instagram, TikTok, and LinkedIn using Canva, Cap Cut, and Photoshop. Provided administrative support (email/calendar management, data entry, caption writing) and basic graphic design & video editing. Used Microsoft Teams, Google Workspace, Meta Business Suite, Canva, Cap Cut, Adobe Photoshop, and ChatGPT to streamline workflows.
Customer Service Representative at Telstra
September 17, 2020 - September 24, 2025Delivered customer service support for Telstra across phone, chat, and email. Assisted with social media management tasks, Facebook advertising, lead generation, and basic graphic design; performed data entry and maintained customer records; used Canva and other productivity tools to support campaigns.
Shift Analyst at Global B2B Consultancy
April 5, 2016 - September 24, 2025Shift Analyst focusing on operations and scheduling; supported administrative tasks and process improvements.
Content Creator / Social Media Manager (Cooking Vlog) at Self-Managed
January 1, 2018 - PresentBuilt and managed a monetized Facebook page with 7,000+ followers/subscribers. Produced cooking videos, designed visuals, and wrote engaging captions. Monetized through ads/partnerships and grew consistent community engagement. Tracked insights and analytics to optimize reach and audience growth. Delivered professional customer support through phone, chat, and email. Resolved client inquiries and maintained accurate customer records. Strengthened communication, problem-solving, and multitasking abilities.
Customer Service Representative at Telstra
September 17, 2020 - September 26, 2025Delivered professional customer support through phone, chat, and email. Resolved client inquiries and maintained accurate customer records.
Virtual Assistant at Global B2B Consultancy | Shift Analyst
April 5, 2016 - September 26, 2025Built and managed a monetized Facebook page with 7000+ followers/subscribers. Produced cooking videos, designed visuals, and wrote engaging captions. Monetized through ads/partnerships and grew consistent community engagement. Tracked insights and analytics to optimize reach and audience growth. Delivered professional customer support through phone, chat, and email. Resolved client inquiries and maintained accurate customer records. Strengthened communication, problem-solving, and multitasking skills.
Customer Service Representative at Telstra
September 17, 2020 - September 26, 2025Delivered customer support via phone, chat, and email; resolved inquiries and issues; maintained accurate customer records; contributed to service quality through effective communication and issue resolution.
Content Creator / Social Media Manager (Cooking Vlog) at Self-Managed
January 1, 2018 - PresentCreated and managed a cooking vlog on Facebook; built and monetized a page with 7,000+ followers/subscribers; produced cooking videos, designed visuals, and wrote engaging captions; grew audience, tracked insights, and maintained consistent community engagement. Managed posting schedules and responded to followers.
Content Creator / Social Media Manager at Self-Managed Facebook Page
January 1, 2018 - PresentDeveloped and managed a cooking vlog presence, producing engaging video content and visuals with Canva, CapCut, and Photoshop. Built a 7,000+ follower community, crafted captions, and coordinated posting schedules. Analyzed reach and audience growth to optimize content strategy. Provided professional customer support via phone, chat, and email, resolving inquiries and maintaining accurate customer records. Collaborated with partners and vendors to sustain consistent engagement and growth. Strong communication, problem-solving, multitasking, and adaptability.
Customer Service Representative at Telstra
September 17, 2020 - September 26, 2025Delivered responsive customer service, addressing inquiries, resolving issues, and maintaining accurate records. Handled multi-channel communications and documented interactions for quality improvement.
Content Creator / Social Media Manager (Cooking Vlog) at Self-Managed Facebook Page
January 1, 2018 - PresentCreated and managed a cooking vlog's social media presence, produced visuals, wrote engaging captions, and fostered consistent community engagement. Monetized via ads and partnerships; delivered customer support through comments and messages; tracked insights to optimize reach and audience growth.
Customer Service Representative at Telstra
September 17, 2020 - September 26, 2025Handled customer inquiries via phone, chat, and email; supported customers with empathy and problem-solving; contributed to social media management, content scheduling, and administrative tasks (email/calendar management, data entry, copywriting & caption writing), basic graphic design, and video editing.
Customer Service Representative at Telstra
September 17, 2020 - September 26, 2025Provided customer service via Telstra, handling inquiries and resolving issues. Supported social media management tasks, lead generation, and graphic design; performed data entry using Canva; delivered timely, organized reports and maintained documentation.
Content Creator / Social Media Manager at Cooking Vlog (Facebook Page) / Self-Managed
January 1, 2018 - PresentContent Creator and Social Media Manager for a monetized cooking vlog. Built and grew a Facebook page to 7,000+ followers, produced cooking videos, designed visuals, and wrote engaging captions. Tracked insights and analytics to optimize reach and audience growth; provided responsive customer support via phone, chat, and email; maintained organized documentation and community engagement.
Content Creator / Social Media Manager at Self-Managed Facebook Page (Cooking Vlog)
January 1, 2018 - PresentBuilt and monetized a Facebook page with 7,000+ followers; produced cooking videos, designed visuals, and wrote engaging captions. Managed community interaction, provided customer support via phone, chat, and email, tracked insights to optimize reach, and maintained organized documentation.
Customer Service Representative at Telstra
September 17, 2020 - September 26, 2025Handled customer inquiries via phone, chat, and email; resolved issues and provided timely support while maintaining accurate customer records.
Shift Analyst at Global B2B Consultancy
April 5, 2016 - September 26, 2025Education
Bachelor of Science in Hotel and Restaurant Management at National College of Science and Technology
March 22, 2007 - March 25, 2011Bachelor of Science in Hotel and Restaurant Management at National College of Science and Technology
January 1, 2007 - January 1, 2011Bachelor of Science in Hotel and Restaurant Management at National College of Science and Technology
January 1, 2007 - January 1, 2011Bachelor of Science in Hotel and Restaurant Management at National College of Science and Technology
January 1, 2007 - January 1, 2011Bachelor of Science in Hotel and Restaurant Management at National College of Science and Technology
January 1, 2007 - January 1, 2011Bachelor of Science in Hotel and Restaurant Management at National College of Science and Technology
January 1, 2007 - January 1, 2011Bachelor of Science in Hotel and Restaurant Management at National College of Science and Technology
January 1, 2007 - January 1, 2011Bachelor of Science in Hotel and Restaurant Management at National College of Science and Technology
January 1, 2007 - January 1, 2011Bachelor of Science in Hotel and Restaurant Management at National College of Science and Technology
January 1, 2007 - January 1, 2011Bachelor of Science in Hotel and Restaurant Management at National College of Science and Technology
January 1, 2007 - January 1, 2011Bachelor of Science in Hotel and Restaurant Management at National College of Science and Technology
January 1, 2007 - January 1, 2011Bachelor of Science in Hotel and Restaurant Management at National College of Science and Technology
January 1, 2007 - January 1, 2011Qualifications
Industry Experience
Media & Entertainment, Professional Services, Telecommunications, Retail, Travel & Hospitality, Consumer Goods, Software & Internet
Making Digital Post Products for Attila Dylan Builders. Making marketing strategies on how to connect with potential customers.
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