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Hi, I'm Chandra Veer Singh, a Senior Quality Analyst with over 8 years in KPO and back-office environments. I specialize in process optimization, data accuracy, and team leadership, consistently maintaining calm under pressure and driving performance that exceeds client expectations. Beyond my core analytics work, I bring strong creative and digital skills—Canva design, social media graphics, and presentation design—to bridge data insights with clear visuals. I thrive in collaborative, fast-paced teams and enjoy turning ideas into efficient workflows that boost productivity and quality.…Hi, I'm Chandra Veer Singh, a Senior Quality Analyst with over 8 years in KPO and back-office environments. I specialize in process optimization, data accuracy, and team leadership, consistently maintaining calm under pressure and driving performance that exceeds client expectations. Beyond my core analytics work, I bring strong creative and digital skills—Canva design, social media graphics, and presentation design—to bridge data insights with clear visuals. I thrive in collaborative, fast-paced teams and enjoy turning ideas into efficient workflows that boost productivity and quality.

Chandraveer Singh

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Hi, I'm Chandra Veer Singh, a Senior Quality Analyst with over 8 years in KPO and back-office environments. I specialize in process optimization, data accuracy, and team leadership, consistently maintaining calm under pressure and driving performance that exceeds client expectations. Beyond my core analytics work, I bring strong creative and digital skills—Canva design, social media graphics, and presentation design—to bridge data insights with clear visuals. I thrive in collaborative, fast-paced teams and enjoy turning ideas into efficient workflows that boost productivity and quality.…Hi, I'm Chandra Veer Singh, a Senior Quality Analyst with over 8 years in KPO and back-office environments. I specialize in process optimization, data accuracy, and team leadership, consistently maintaining calm under pressure and driving performance that exceeds client expectations. Beyond my core analytics work, I bring strong creative and digital skills—Canva design, social media graphics, and presentation design—to bridge data insights with clear visuals. I thrive in collaborative, fast-paced teams and enjoy turning ideas into efficient workflows that boost productivity and quality.

Available to hire

Hi, I’m Chandra Veer Singh, a Senior Quality Analyst with over 8 years in KPO and back-office environments. I specialize in process optimization, data accuracy, and team leadership, consistently maintaining calm under pressure and driving performance that exceeds client expectations.

Beyond my core analytics work, I bring strong creative and digital skills—Canva design, social media graphics, and presentation design—to bridge data insights with clear visuals. I thrive in collaborative, fast-paced teams and enjoy turning ideas into efficient workflows that boost productivity and quality.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Hindi

Fluent

Work Experience

Senior Quality Analyst at Arc Gate

April 1, 2022 - March 31, 2025

Led team metrics, identified potential risks, formulated process improvements, ensured SLA compliance and client satisfaction; trained agents on new workflows with hands-on sessions and documentation; monitored project performance and ensured compliance.

Senior Research Analyst at Arc Gate

April 1, 2017 - March 31, 2019

Ensured all deliverables met quality benchmarks; conducted internal audits and sample checks; guided junior analysts in understanding client briefs and data requirements; supported process training and continuous improvement initiatives; focused on accuracy and timely delivery.

Research Analyst at Arc Gate

July 1, 2016 - March 31, 2017

Receipt data extraction and verification for customer loyalty programs; supported lead generation projects by researching accurate emails, company details, and contact information for potential business leads; outputs were accurate, complete, and client-ready; collaborated with technical teams to enhance data extraction tools.