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Hi, I'm Charlette, a dedicated and highly skilled customer service professional specializing in E-commerce Email & Chat Support. With over 3 years of experience, I help startups and growing eCommerce businesses deliver exceptional customer experiences. I’m based in Davao City, Philippines, and have worked with companies across the US and Australia, delivering excellent service in fast-paced environments. I thrive in dynamic, customer-centric roles where my ability to manage multiple inquiries and solve complex problems quickly is crucial. What I offer: Email Support: Fast, efficient responses that ensure customer satisfaction and retention. Live Chat Support: Real-time communication that’s clear, helpful, and professional. Problem Solving: I can resolve technical issues, handle complaints, and troubleshoot with a positive approach. Why work with me? Clear and concise communication Quick response time (91.9 % one touch, 0.4 hours requester wait time) Excellent understanding of eCommerce platforms and processes Strong attention to detail and problem-solving skills Available for long-term projects or flexible schedules Let’s work together to provide your customers with the best support possible!…Hi, I'm Charlette, a dedicated and highly skilled customer service professional specializing in E-commerce Email & Chat Support. With over 3 years of experience, I help startups and growing eCommerce businesses deliver exceptional customer experiences. I’m based in Davao City, Philippines, and have worked with companies across the US and Australia, delivering excellent service in fast-paced environments. I thrive in dynamic, customer-centric roles where my ability to manage multiple inquiries and solve complex problems quickly is crucial. What I offer: Email Support: Fast, efficient responses that ensure customer satisfaction and retention. Live Chat Support: Real-time communication that’s clear, helpful, and professional. Problem Solving: I can resolve technical issues, handle complaints, and troubleshoot with a positive approach. Why work with me? Clear and concise communication Quick response time (91.9 % one touch, 0.4 hours requester wait time) Excellent understanding of eCommerce platforms and processes Strong attention to detail and problem-solving skills Available for long-term projects or flexible schedules Let’s work together to provide your customers with the best support possible!

Charlette Vidal

Video Editor, Project Manager, Content Producer, +5

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Hi, I'm Charlette, a dedicated and highly skilled customer service professional specializing in E-commerce Email & Chat Support. With over 3 years of experience, I help startups and growing eCommerce businesses deliver exceptional customer experiences. I’m based in Davao City, Philippines, and have worked with companies across the US and Australia, delivering excellent service in fast-paced environments. I thrive in dynamic, customer-centric roles where my ability to manage multiple inquiries and solve complex problems quickly is crucial. What I offer: Email Support: Fast, efficient responses that ensure customer satisfaction and retention. Live Chat Support: Real-time communication that’s clear, helpful, and professional. Problem Solving: I can resolve technical issues, handle complaints, and troubleshoot with a positive approach. Why work with me? Clear and concise communication Quick response time (91.9 % one touch, 0.4 hours requester wait time) Excellent understanding of eCommerce platforms and processes Strong attention to detail and problem-solving skills Available for long-term projects or flexible schedules Let’s work together to provide your customers with the best support possible!…Hi, I'm Charlette, a dedicated and highly skilled customer service professional specializing in E-commerce Email & Chat Support. With over 3 years of experience, I help startups and growing eCommerce businesses deliver exceptional customer experiences. I’m based in Davao City, Philippines, and have worked with companies across the US and Australia, delivering excellent service in fast-paced environments. I thrive in dynamic, customer-centric roles where my ability to manage multiple inquiries and solve complex problems quickly is crucial. What I offer: Email Support: Fast, efficient responses that ensure customer satisfaction and retention. Live Chat Support: Real-time communication that’s clear, helpful, and professional. Problem Solving: I can resolve technical issues, handle complaints, and troubleshoot with a positive approach. Why work with me? Clear and concise communication Quick response time (91.9 % one touch, 0.4 hours requester wait time) Excellent understanding of eCommerce platforms and processes Strong attention to detail and problem-solving skills Available for long-term projects or flexible schedules Let’s work together to provide your customers with the best support possible!

Available to hire

Hi, I’m Charlette, a dedicated and highly skilled customer service professional specializing in E-commerce Email & Chat Support. With over 3 years of experience, I help startups and growing eCommerce businesses deliver exceptional customer experiences.

I’m based in Davao City, Philippines, and have worked with companies across the US and Australia, delivering excellent service in fast-paced environments. I thrive in dynamic, customer-centric roles where my ability to manage multiple inquiries and solve complex problems quickly is crucial.

What I offer:

Email Support: Fast, efficient responses that ensure customer satisfaction and retention.

Live Chat Support: Real-time communication that’s clear, helpful, and professional.

Problem Solving: I can resolve technical issues, handle complaints, and troubleshoot with a positive approach.

Why work with me?

Clear and concise communication

Quick response time (91.9 % one touch, 0.4 hours requester wait time)

Excellent understanding of eCommerce platforms and processes

Strong attention to detail and problem-solving skills

Available for long-term projects or flexible schedules

Let’s work together to provide your customers with the best support possible!

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Service Representative at Awesome CX (Happy Head Account)

June 9, 2023 - April 16, 2024

Spearheaded a comprehensive customer success strategy by delivering expert product consultation and empathetic grievance resolution, directly resulting in enhanced brand loyalty and a sustained increase in repeat business. By streamlining complex ordering functions and consistently exceeding all established performance metrics, I maintained a distinguished record as a top-tier performer within a high-volume environment, ensuring organizational goals were met with both precision and exceptional service quality.

Project Manager at Spidermetrix

April 11, 2022 - May 19, 2023

Maintained comprehensive databases of industry statistics and trends, serving as a vital reference for future projects.

Sales Manager at Southdev Corp.-Home Depot

June 20, 2017 - June 22, 2020

Strategic operations leader with a proven track record of orchestrating cross-functional initiatives across sales, international logistics, and real estate. Expert at integrating marketing and showroom management with sophisticated supply chain coordination to ensure seamless on-time delivery and operational fluidity. A high-performing professional recognized for automating complex workflows, mitigating global logistical risks, and driving significant revenue growth through precision-led execution and a commitment to exceptional customer experiences.