Charlette Vidal

Hi, I’m Charlette, a dedicated and highly skilled customer service professional specializing in E-commerce Email & Chat Support. With over 3 years of experience, I help startups and growing eCommerce businesses deliver exceptional customer experiences.

I’m based in Davao City, Philippines, and have worked with companies across the US and Australia, delivering excellent service in fast-paced environments. I thrive in dynamic, customer-centric roles where my ability to manage multiple inquiries and solve complex problems quickly is crucial.

What I offer:

Email Support: Fast, efficient responses that ensure customer satisfaction and retention.

Live Chat Support: Real-time communication that’s clear, helpful, and professional.

Problem Solving: I can resolve technical issues, handle complaints, and troubleshoot with a positive approach.

Why work with me?

Clear and concise communication

Quick response time (91.9 % one touch, 0.4 hours requester wait time)

Excellent understanding of eCommerce platforms and processes

Strong attention to detail and problem-solving skills

Available for long-term projects or flexible schedules

Let’s work together to provide your customers with the best support possible!