I’m a project and operations professional who specialises in keeping fast‑moving teams organised, informed, and ahead of their deadlines. Over the past several years, I’ve supported executives, directors, and multi‑agency teams across Australia and the U.S., working across communications, project coordination, social media, event support, and administrative operations. My experience spans government agencies, nonprofits, community organisations, and global projects, often managing multiple clients at once. I’ve handled everything from newsletters and content creation to data tracking, event logistics, stakeholder communication, and executive support. I’m used to stepping into complex environments, understanding how everything fits together, and creating the structure that keeps work flowing smoothly.

Charmaine Pimentel Parreño

I’m a project and operations professional who specialises in keeping fast‑moving teams organised, informed, and ahead of their deadlines. Over the past several years, I’ve supported executives, directors, and multi‑agency teams across Australia and the U.S., working across communications, project coordination, social media, event support, and administrative operations. My experience spans government agencies, nonprofits, community organisations, and global projects, often managing multiple clients at once. I’ve handled everything from newsletters and content creation to data tracking, event logistics, stakeholder communication, and executive support. I’m used to stepping into complex environments, understanding how everything fits together, and creating the structure that keeps work flowing smoothly.

Available to hire

I’m a project and operations professional who specialises in keeping fast‑moving teams organised, informed, and ahead of their deadlines. Over the past several years, I’ve supported executives, directors, and multi‑agency teams across Australia and the U.S., working across communications, project coordination, social media, event support, and administrative operations.

My experience spans government agencies, nonprofits, community organisations, and global projects, often managing multiple clients at once. I’ve handled everything from newsletters and content creation to data tracking, event logistics, stakeholder communication, and executive support. I’m used to stepping into complex environments, understanding how everything fits together, and creating the structure that keeps work flowing smoothly.

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Work Experience

Advertising Assistant at Amazon Inc.
January 1, 2018 - January 1, 2023
Supported CEO with calendar, email, bookings, data entry, and bookkeeping. Created blog content and marketing copy for high-traffic platforms. Assisted with digital advertising, customer service, and campaign coordination.
Customer Service Associate I & II at Concentrix
January 1, 2014 - January 1, 2017
Delivered chat-based billing, technical support, and sales assistance. Met performance targets and supported coaching as Team Leader Trainee.
Compliance & Data Quality Assurance Officer at Monster Group
January 1, 2020 - January 1, 2021
Developed and implemented QA policies and compliance procedures. Monitored live sales calls and provided feedback. Investigated and resolved complaints; documented findings. Ensured data accuracy and supported continuous improvement.
Social Media Manager & Bookkeeper at Monster Group
January 1, 2020 - January 1, 2021
Managed social media channels and community engagement. Created and scheduled graphics, videos, and copywriting. Processed token payments via multiple platforms. Maintained financial records with basic bookkeeping.

Education

BS in Business Administration at Carlo Shilado Memorial State University
January 1, 2012 - January 1, 2018

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Education