I am highly organised and detail-oriented, with excellent communication and interpersonal skills. I am seeking a challenging role where I can leverage my experience in delivering exceptional customer service and support to clients. I am adept at multitasking and working under pressure, with a track record of managing retail accounts, resolving customer issues, and collaborating with stakeholders to ensure timely and efficient support delivery.…

Amarachi C. Denwigwe-Aggrey

I am highly organised and detail-oriented, with excellent communication and interpersonal skills. I am seeking a challenging role where I can leverage my experience in delivering exceptional customer service and support to clients. I am adept at multitasking and working under pressure, with a track record of managing retail accounts, resolving customer issues, and collaborating with stakeholders to ensure timely and efficient support delivery.…

Available to hire

I am highly organised and detail-oriented, with excellent communication and interpersonal skills. I am seeking a challenging role where I can leverage my experience in delivering exceptional customer service and support to clients.

I am adept at multitasking and working under pressure, with a track record of managing retail accounts, resolving customer issues, and collaborating with stakeholders to ensure timely and efficient support delivery.

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Work Experience

Customer Support Representative at Kite Technologies
July 1, 2023 - Present
Resolved customer inquiries related to password resets, account creation, and transaction tracking across multiple platforms (Freshdesk, Facebook, WhatsApp, Instagram, and email). Assisted non-technical customers with troubleshooting and navigating the Kite app for seamless user experiences. Escalated payment-related issues to payment gateways, ensuring prompt resolution and minimising customer disruptions. Monitored and tracked transaction errors, providing timely updates to users and resolving discrepancies efficiently. Streamlined support processes, improving response times and customer satisfaction rates by leveraging data-driven insights.
Home Maker at Self-employed (Career Break)
January 1, 2022 - July 1, 2023
Applied organisational skills and attention to detail in managing household tasks and child care. Honed multitasking abilities and prioritised responsibilities to manage daily routines effectively. Kept informed about industry trends through independent research and networking with other professionals.
Client Engagement Specialist at Ezeka World
January 1, 2018 - December 31, 2021
Conducted regular one-on-one meetings with clients to understand their needs and expectations. Supported clients in enhancing their experience by guiding them in utilising the company's services. Effectively communicated business updates to clients, ensuring a clear understanding of key information. Onboarded new business to join as customers or distributors. Handled support in the absence of a support team member.
Customer Support Representative at Integrated Services
October 1, 2011 - December 31, 2014
Responded to customer tickets/requests via call, email, and live chat using call handling tools. Acted as a secondary technical contact delivering advanced troubleshooting and problem-solving solutions. Collaborated with Subject Matter Experts and escalation managers. Assisted with testing the app after every upgrade before release. Worked directly with clients to document, identify, categorise, and isolate system issues.

Education

PGD Economics at University of Calabar, Nigeria
January 11, 2030 - January 1, 2016
BSc Economics at IMO State University Owerri, Nigeria
January 11, 2030 - January 1, 2010

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Retail