Chiara Soricelli

Supported science teachers through classroom and small-group learning activities. Prepared and delivered laboratory sessions and hands-on experiments. Helped students understand scientific concepts by adapting explanations to different learning needs and supporting individual learning paths. Contributed to preparation for school open days and practical demonstrations.

Contributed to the design, implementation, testing, and support of a global CRM platform for Mars, supporting users across implementation and post go-live phases. During post go-live, analyzed issues reported via ServiceNow, identified recurring patterns, and coordinated/support actions across teams while working with external partners (including SAP and MuleSoft) to facilitate integration-related communication. Helped users adapt to new CRM functionality and business processes. During test and implementation, supported User Acceptance Testing (UAT), gathered business requirements and user feedback, and supported customization activities to align the CRM solution to operational needs.

Supported CRM coaching and enablement for pharmaceutical clients using platforms such as Veeva CRM and Salesforce. Delivered individual and group coaching sessions, adapted learning content to different user profiles, and supported effective use of digital tools in regulated environments. Completed the role as part of an apprenticeship program.