Available to hire
Hello! I’m Chidinma Ibekwe, a Cloud Support Engineer with 3+ years of experience supporting Microsoft 365, Exchange Online, and Azure Active Directory (Entra ID). I enjoy diagnosing complex cloud issues, optimizing mail flow, and automating repetitive tasks with PowerShell to improve efficiency and reliability for global teams.
In fast-paced, high-volume environments, I consistently meet SLAs while guiding secure email migrations and IAM implementations. I’m passionate about delivering practical solutions, sharing knowledge with clients, and continuously improving service reliability across Microsoft cloud platforms.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Remote Technical Advisor – SMB at Upwork
February 1, 2024 - October 1, 2025Educated customers on the use of Microsoft 365 products and provided guidance to improve productivity via Teams, SharePoint, and Outlook; Consulted with clients to assess business needs and recommend optimal Microsoft 365 solutions; Advised customers on licensing models and features; Guided end-to-end Microsoft 365 onboarding and troubleshooting to ensure smooth deployment and user readiness.
Technical Support Engineer - Exchange Online at Tek-Experts
July 1, 2022 - December 1, 2023Managed and supported Exchange Online for enterprise customers across US, Canada, and EMEA; Resolved 20–30+ complex incidents weekly involving mail flow, mailbox access, and authentication; Diagnosed and resolved mail flow issues using Message Trace, Transport Rules, and EOP; Implemented SPF, DKIM, DMARC to strengthen email security; Led secure email migrations from on-premises Exchange and Google Workspace to Microsoft 365 with minimal downtime.
Technical Support Specialist at OAK TELECOMS & TECH CONSULTING LTD
March 1, 2021 - July 1, 2021Configured and deployed hardware/software, integrated with existing IT infrastructure; Diagnosed and resolved hardware, software, and network issues; Monitored network performance and connectivity; Used advanced diagnostic tools to investigate complex issues and reduce service disruptions.
Remote Technical Advisor at Upwork
February 1, 2024 - October 1, 2025Educated customers on Microsoft 365 products and guided end-to-end onboarding, including licensing guidance and troubleshooting to ensure smooth deployment and user readiness across Teams, SharePoint, Outlook, and Exchange Online.
Education
Bachelor of Science (B.Sc.) in Computer Science at Caleb University
January 11, 2030 - April 15, 2026Bachelor of Science (B.Sc.) in Computer Science at Caleb University
January 11, 2030 - April 15, 2026Qualifications
Google IT Support Fundamentals
January 11, 2030 - April 15, 2026Microsoft 365 Certified: Security, Compliance and Identity Fundamentals
January 11, 2030 - April 15, 2026Cisco Introduction to Cyber-Security Certification
January 11, 2030 - April 15, 2026Introduction to Computer Networking – Udemy
January 11, 2030 - April 15, 2026Google IT Support Fundamentals
January 11, 2030 - April 15, 2026Microsoft 365 Certified: Security, Compliance and Identity Fundamentals
January 11, 2030 - April 15, 2026Cisco Introduction to Cyber-Security Certification
January 11, 2030 - April 15, 2026Introduction to Computer Networking – Udemy
January 11, 2030 - April 15, 2026Industry Experience
Software & Internet, Professional Services, Telecommunications, Computers & Electronics
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
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