Turning complexity into clarity and clarity into results. Multilingual Content and Communications Specialist with a proven track record of turning complex technical concepts into clear, accessible content for global audiences. I thrive in cross-functional, multicultural environments and am passionate about clarity, collaboration, and continuous improvement. My work spans content strategy and design, UX/CX strategy, stakeholder engagement, governance, and driving digital transformation. I bring Agile and Lean practices to solve business problems, empower teams, and elevate user experience while aligning with broader organizational goals.…

Natascha Kayen

Turning complexity into clarity and clarity into results. Multilingual Content and Communications Specialist with a proven track record of turning complex technical concepts into clear, accessible content for global audiences. I thrive in cross-functional, multicultural environments and am passionate about clarity, collaboration, and continuous improvement. My work spans content strategy and design, UX/CX strategy, stakeholder engagement, governance, and driving digital transformation. I bring Agile and Lean practices to solve business problems, empower teams, and elevate user experience while aligning with broader organizational goals.…

Available to hire

Turning complexity into clarity and clarity into results.

Multilingual Content and Communications Specialist with a proven track record of turning complex technical concepts into clear, accessible content for global audiences. I thrive in cross-functional, multicultural environments and am passionate about clarity, collaboration, and continuous improvement.

My work spans content strategy and design, UX/CX strategy, stakeholder engagement, governance, and driving digital transformation. I bring Agile and Lean practices to solve business problems, empower teams, and elevate user experience while aligning with broader organizational goals.

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Language

Dutch
Fluent
English
Fluent
Chinese
Advanced
Spanish; Castilian
Advanced
Korean
Beginner

Work Experience

Content and Communications Strategist at NTT Data Limited
January 1, 2019 - October 30, 2025
Remote role focusing on scaling up standards and optimizing Operations and Delivery as the organization expanded, including curating and maintaining a centralized knowledge repository in Confluence.
Life Coach and Senior Consultant at Freelance, Global - Hybrid
January 1, 2016 - October 30, 2025
Enhanced performance and development for individuals and businesses through strategic coaching and consulting, fostering sustainable growth and facilitating impactful change with agile methodologies.
Writer, Content Developer at Freelance, Global - Remote
January 1, 2007 - October 30, 2025
Developed a wide range of materials from training manuals and policies to blog posts and promotional storyboards; produced customized writing content across formats.
Translator, Localisation, Captions & Subtitling at Freelance, Global - Remote
January 1, 2005 - October 30, 2025
Translations, localisation, captions and subtitling in EN-NL, NL-EN, CN-EN, ES-EN; examples include academic and professional documentation, social media content, and multimedia subtitles.
Team Leader Customer Experience at Colt Technology Services
January 1, 2015 - January 1, 2015
Led and developed teams of 7–14 agents, improved NPS, reduced backlogs, and delivered data-driven insights to senior leadership; on-site in Barcelona.
Internal Stakeholder Management at Colt Technology Services
January 1, 2017 - January 1, 2017
Built cross-functional engagement through governance structures, managed audits, and defined SLA/OLA frameworks to drive process improvements and reduce escalations; oversaw ISO alignment.

Education

Masters of International Business Management at OBS
October 30, 2017 - October 30, 2018
skills: economics, business management, marketing, finance, cross-cultural management, e-business, entrepreneurship, international trade, supply chain, trade negotiations, blue ocean strategies The graduating project was executed in a virtual simulation environment, with BOSS Stratx, where my team of three was in charge of developing Blue Ocean products for "our" company and raising the overall Share Price Index (SPI) over a period of "ten years". This was done through exercises and decisions regarding geographic expansion, revamping existing (red ocean) products, exploring and implementing blue ocean products, as well as launching corporate improvement projects. At the end of the project, the SPI of my team of 3 had gone up 200% and EBIT over 300%

Qualifications

Master's Degree in International Business Management
January 1, 2017 - January 1, 2018
NVQ Level 6 Diploma: Teaching Business English + IELTS
January 1, 2008 - January 1, 2009
Diploma in Chinese Language, Culture & Martial Arts
January 1, 2005 - January 1, 2007
Six Sigma Black Belt
January 1, 2025 - October 30, 2025
Leadership Insight on Leading Innovation
January 1, 2025 - October 30, 2025
AI Change Management and AI-related courses
January 1, 2024 - October 30, 2025
Operational Excellence Work-Out / Kaizen Facilitator
January 1, 2024 - October 30, 2025
LinkedIn Learning Admin
January 1, 2021 - October 30, 2025
Online Marketing Foundations
January 1, 2019 - October 30, 2025

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Education, Other
    paper Two Unicorns and a Chameleon WordPress Blog

    Welcome to my little world on WordPress, where I think out loud about why we do what we do in business, technology, and everyday life. These blogs are narrative and short-form, designed to be a light reading experience during a coffee break. The language is informal and breaks complex thoughts and constructs down in everyday language and analogies.

    For those interested in my writing skills, it provides insight into my voice, vibe, and ability to bring clarity to complexity. The link opens an overview by category. Let me know you´ve stopped by!

    URL: https://www.twine.net/signin

    I primarily post on WordPress, and cross-post on LinkedIn, Instagram, and other platforms and social media depending on the content. I break each post down into three (a blog, an image with caption, and a reel/short video on the content).

    There is an “How to AI” series and I am currently working on a cybersecurity series, as well as a range of articles about self-leadership and emotional healing journeys.

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