Christie Collins

Oversight of all aspects of the training function for the Biomedical Services group (4000 employees) across North America and Puerto Rico; leads five Training Managers and vendors in the design, development, implementation and evaluation of story-based training focused on onboarding, leadership development, soft skills and operations; partners with senior leaders to identify performance gaps and drive performance improvement interventions; responsible for learning metrics and KPIs to adhere to corporate/global objectives.

Developed and rolled out a global learning portfolio for Clinicians, Field Service Technicians and Customer Service on new dialysis products and services; built story-based curriculum, produced training videos, and served as Project Manager for a global Train-the-Trainer program; transitioned the company from paper training to digital instruction; managed ILT, e-learning, video/DVD, and blended formats; created e-learning, manuals, participant guides, job aids and evaluation instruments; aligned learning plans with KPIs.

Conducted needs assessments, created performance interventions for employees and customers in the durable medical equipment business; planned national sales meetings and oversaw breakout sessions; coached on selling skills and product knowledge; facilitated training for employees and customers; developed CEU programs (ILT, scenario video training, e-learning) for retail and clinical customers; increased attendance and expanded channels of business.