Christiana Oluwasina
I am a dynamic customer service professional with over a decade of experience, focused on delivering exceptional service and building lasting relationships.
About
I am a dynamic customer service professional with over a decade of experience, focused on delivering exceptional service and building lasting relationships. I excel at active listening, resolving issues, and guiding customers through solutions with empathy and clarity, even under pressure. I’m motivated to promote natural health, stay organized, and support my team with proactive communication and reliable problem-solving.
My goal is to contribute to a positive, customer-centered environment where continuous learning and collaboration thrive. I bring strong communication, time management, and training experience to the table, and I enjoy inspiring others by modeling dependable service, clear dialogue, and a friendly, professional demeanor.
- Joined October 2025
Languages
- EnglishFluent
Industry experience
- Professional Services
- Financial Services
- Retail
- Education
- Other
Work experience
Provided excellent customer service over the phone and in person by responding to inquiries; managed company emails and orders; coordinated all front desk functions to ensure customer satisfaction; entered information in the system and scheduled appointments for the managing director and technical department; took orders from clients; prepared documents for the accounts department; transferred calls to various departments; documented customer data; liaised with the technical department for proper checks before products are sent to customers; prepared communications to suppliers and contractors.
Filed customer records in chronological order for easy access; liaised with insurance companies on existing claims; updated daily communications to ensure proper sharing of information; operated office equipment; updated customers on premium dates; provided outstanding customer service to the insured.
Handled customer inquiries via phone and chat; recorded calls for quality analysis; managed calls and chat time; provided empathetic and clear communication; handled feedback forms and surveys.
Education
Certifications and awards
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