I am a dynamic customer service professional with over a decade of experience, focused on delivering exceptional service and building lasting relationships. I excel at active listening, resolving issues, and guiding customers through solutions with empathy and clarity, even under pressure. I’m motivated to promote natural health, stay organized, and support my team with proactive communication and reliable problem-solving. My goal is to contribute to a positive, customer-centered environment where continuous learning and collaboration thrive. I bring strong communication, time management, and training experience to the table, and I enjoy inspiring others by modeling dependable service, clear dialogue, and a friendly, professional demeanor.

Christiana Oluwasina

I am a dynamic customer service professional with over a decade of experience, focused on delivering exceptional service and building lasting relationships. I excel at active listening, resolving issues, and guiding customers through solutions with empathy and clarity, even under pressure. I’m motivated to promote natural health, stay organized, and support my team with proactive communication and reliable problem-solving. My goal is to contribute to a positive, customer-centered environment where continuous learning and collaboration thrive. I bring strong communication, time management, and training experience to the table, and I enjoy inspiring others by modeling dependable service, clear dialogue, and a friendly, professional demeanor.

Available to hire

I am a dynamic customer service professional with over a decade of experience, focused on delivering exceptional service and building lasting relationships. I excel at active listening, resolving issues, and guiding customers through solutions with empathy and clarity, even under pressure. I’m motivated to promote natural health, stay organized, and support my team with proactive communication and reliable problem-solving.

My goal is to contribute to a positive, customer-centered environment where continuous learning and collaboration thrive. I bring strong communication, time management, and training experience to the table, and I enjoy inspiring others by modeling dependable service, clear dialogue, and a friendly, professional demeanor.

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Language

English
Fluent

Work Experience

Customer Service Specialist at March Logistics
June 30, 2005 - June 30, 2005
Handled customer inquiries via phone and chat; recorded calls for quality analysis; managed calls and chat time; provided empathetic and clear communication; handled feedback forms and surveys.
Customer Service Specialist at Total Telecom Solutions
December 31, 2024 - December 31, 2024
Provided excellent customer service over the phone and in person by responding to inquiries; managed company emails and orders; coordinated all front desk functions to ensure customer satisfaction; entered information in the system and scheduled appointments for the managing director and technical department; took orders from clients; prepared documents for the accounts department; transferred calls to various departments; documented customer data; liaised with the technical department for proper checks before products are sent to customers; prepared communications to suppliers and contractors.
Customer Service Representative at Allison Insurance Brokers
December 31, 2008 - December 31, 2008
Filed customer records in chronological order for easy access; liaised with insurance companies on existing claims; updated daily communications to ensure proper sharing of information; operated office equipment; updated customers on premium dates; provided outstanding customer service to the insured.

Education

Ordinary National Diploma in Insurance at The Polytechnic Ibadan
January 1, 1999 - December 31, 2002
High School Certificate in Art at Government College Agege, Lagos
January 11, 2030 - October 28, 2025

Qualifications

High Impact Training for Front Line People
February 1, 2017 - February 1, 2017
Telephone Etiquette
April 1, 2020 - April 1, 2020
Customer Management
January 1, 2022 - January 1, 2022

Industry Experience

Professional Services, Financial Services, Retail, Education, Other