I'm a fast, creative, and conscientious designer with a strong visual style and a refined sense of colour, typography, and composition. I hold an HND in Print and Publishing Production and a UX Design Diploma, with nineteen years of commercial experience in UX and UI design. I thrive both independently and in collaborative teams, on-site or remote, and I follow the Double Diamond process wherever possible. My work spans user research, journey mapping, ideation, wireframes, high-fidelity designs, prototypes, and robust handoff to development. I'm highly organized, able to prioritise effectively, and passionate about creating meaningful digital experiences. I look forward to contributing to your product team.

Claire Cessford

I'm a fast, creative, and conscientious designer with a strong visual style and a refined sense of colour, typography, and composition. I hold an HND in Print and Publishing Production and a UX Design Diploma, with nineteen years of commercial experience in UX and UI design. I thrive both independently and in collaborative teams, on-site or remote, and I follow the Double Diamond process wherever possible. My work spans user research, journey mapping, ideation, wireframes, high-fidelity designs, prototypes, and robust handoff to development. I'm highly organized, able to prioritise effectively, and passionate about creating meaningful digital experiences. I look forward to contributing to your product team.

Available to hire

I’m a fast, creative, and conscientious designer with a strong visual style and a refined sense of colour, typography, and composition. I hold an HND in Print and Publishing Production and a UX Design Diploma, with nineteen years of commercial experience in UX and UI design. I thrive both independently and in collaborative teams, on-site or remote, and I follow the Double Diamond process wherever possible.

My work spans user research, journey mapping, ideation, wireframes, high-fidelity designs, prototypes, and robust handoff to development. I’m highly organized, able to prioritise effectively, and passionate about creating meaningful digital experiences. I look forward to contributing to your product team.

See more

Language

English
Fluent

Work Experience

Lead Product Designer at Zero100 — Research Company
May 1, 2025 - October 1, 2025
Created high-fidelity designs and prototypes for a subscription-based app. Proposed new initiatives including a text-to-audio feature, magic link login and an updated Information Architecture; all based on user research, interviews and quantitative data.
Senior UX/UI Designer at BBC — Media
April 1, 2024 - October 1, 2025
Focused on research and design on the onboarding journey for new and lapsed users; part of a broader project on personalisation.
Senior Product Designer at BBC Studios — Media
January 1, 2024 - October 1, 2025
Oversaw UX/UI on the BBC Player product merger project to unify VOD and Live programming. Conducted competitor benchmarking, task analysis, journey mapping, design and prototyping across web, iOS/Android apps and Web TV; led stakeholders from three businesses to navigate a complex API workflow; created wireframes, prototypes and Figma designs; conducted accessibility audits.
Senior UX/UI Designer at FIS Worldpay — Financial Services
April 1, 2023 - October 1, 2025
Updated search on Developer Engine; arranged UX workshops and led team-wide presentations. Managed unmoderated user interviews, including interview scripts, analysis and hypothesis development for the Dojo/Developer Engine platform.
Senior UX/UI Designer at The Times — National Newspaper
October 1, 2022 - October 1, 2025
Responsible for UX, visual design and the design system on the Money Mentor site; led promotional newsletter design that significantly boosted signups; guided conversion funnel design from product to affiliate tool; conducted user research and testing.
UX/UI Designer at Paymentsense — Financial Services
October 1, 2021 - October 1, 2025
Led end-to-end design process for the Dojo online form; designed PPC landing pages; produced a welcome pack for new starters; conducted training on Figma for multiple teams.
UX/UI Designer at Design by Structure — Digital Agency
April 1, 2021 - October 1, 2025
Designed and built wireframes and prototypes for a luxury helicopter charter business and a specialist financial management company; presented concepts to senior stakeholders and clients remotely.
UI Designer at Spark 44 — Agency For Jaguar and Land Rover
March 1, 2021 - October 1, 2025
Worked on the Jaguar and Land Rover account as part of the wider DX team.
UI Designer at Hotter Shoes — Fashion Retailer
February 1, 2021 - October 1, 2025
Conducted channel-wide audit (web, app, email); designed homepage components, landing pages, store graphics, banners and email templates; proposed a new operating model for external agencies and implemented integrated design processes; designed and executed triggered emails with improved performance.
Digital Designer at Babylon Health — Health Service Provider
May 1, 2020 - October 1, 2025
Led concept and creation of an interactive email feature; ensured accessibility standards and AMP success; supported brand touchpoints across social, email and print; created a cohesive suite of emails including research, design, testing and stakeholder presenting.
UX/UI Designer at Encore Tickets — London & New York Ticketing Agency
October 1, 2019 - October 1, 2025
Created a bespoke white-label site for The Times to monetize theatre reviews and facilitate direct ticket purchases from the newspaper site.
UX/UI Designer at Oakley Moore Interior Design — Interior Designer
August 1, 2019 - October 1, 2025
Performed UX research including personas, competitor analysis, moodboards; delivered UI redesign with prototypes and style guidelines for dev handoff.
UI Designer at Collective London — Agency
July 31, 2019 - October 1, 2025
Created wireframes & prototypes for Hyundai campaign 'Next Awaits' and collaborated closely with front-end developers.
UX Designer at TBWA/Worldwide — Agency
June 1, 2019 - October 1, 2025
UX/UI redesign of a Pfizer Pharmaceutical ecommerce site aimed at independent pharmacists.
Digital Designer at Cheil UK — Agency
March 1, 2019 - October 1, 2025
Design and UX for Samsung projects; collaborated with Creative Directors and Lead Digital Designer.
Digital Designer at Ogilvy UK — Agency
December 1, 2018 - October 1, 2025
Redesign of Boots Parenting Club email campaigns; worked with art directors and junior designers.
Digital Designer at Brandwidth — Agency
January 1, 2019 - October 1, 2025
Digital design across portfolio including Toyota, Kia, Royal Caribbean and Holiday Inn.
UX/UI Designer at Pebbles Studio — Production Company
September 1, 2018 - October 1, 2025
UX and UI design for fintech clients; delivered prototypes and design concepts.
Graphic Designer at Beauty Seen — PR Agency
August 31, 2018 - October 1, 2025
Graphic design across agency portfolio including Topshop Beauty and Revlon.
Lead Product Designer at Zero100
May 1, 2025 - May 1, 2025
Created high-fidelity designs and prototypes for a subscription-based app. Proposed new initiatives including a text-to-audio feature, magic link login and an updated Information Architecture; all based on user research, interviews and quant data.
Senior UX/UI Designer at BBC
April 30, 2024 - April 30, 2024
Worked as part of the UX&D Team focused on research and onboarding design for new and lapsed users, contributing to personalization efforts within the broader project.
Senior Product Designer at BBC Studios
January 31, 2024 - January 31, 2024
Oversaw UX/UI on the BBC Player product merger project to integrate VOD and Live programming; conducted competitor benchmarking, hierarchical task analysis, journey mapping, design and prototyping across web, app (iOS and Android) and Web TV; coordinated stakeholders from Brightcove, PA Media and the BBC; created low- and high-fidelity designs and led accessibility reviews.
Senior UX/UI Designer at FIS Worldpay
April 30, 2023 - April 30, 2023
Solely responsible for arranging UX workshops, conducting stakeholder meetings and large business-wide presentations; managed unmoderated user interviews on UserTesting; developed interview scripts, screeners and analysis for the FIS Developer Engine platform.
Senior UX/UI Designer at The Times
October 31, 2022 - October 31, 2022
Responsible for UX, visual design and the design system on the Money Mentor site; created the overarching design for a promotional newsletter campaign which significantly increased signups; oversaw a conversion funnel from product to affiliate tools; conducted user research, benchmarking and testing with wireframes and high-fidelity prototypes.
UX/UI Designer at Paymentsense
October 31, 2021 - October 31, 2021
Handled the full design process including research, design, build and qualitative testing of the Dojo online form; managed PPC landing pages across Dojo and Paymentsense; created a welcome pack and trained teams on Figma; worked in a weekly sprint cycle.
UX Designer at Design by Structure
April 30, 2021 - April 30, 2021
Designed wireframes and prototypes for a luxury helicopter charter business and a specialist financial management company; presented ideas and concepts to senior stakeholders and clients remotely.
UI/UX Designer at Spark 44
March 31, 2021 - March 31, 2021
Worked on the Jaguar and Land Rover account as part of the wider DX team; contributed to UX/UI across channels for premium automotive campaigns.
UI Designer at Hotter Shoes
February 28, 2021 - February 28, 2021
Audited all channels (web, app and email); designed homepage components, landing pages, store graphics, banners and email templates; proposed new agency processes and designed triggered emails with optimized photography, typography, copy and A/B tested subject lines to improve conversions.
Senior UX/UI Designer at Babylon Health
May 31, 2020 - May 31, 2020
Led concept and creation of an interactive email feature, ensuring accessibility and AMP success; produced a cohesive email suite across brand touchpoints; conducted research and testing and presented to senior stakeholders; contributed to an award-winning campaign.
UX Designer at Encore Tickets
October 31, 2019 - October 31, 2019
Created a bespoke white-label site for The Times to monetize theatre reviews by providing direct ticket access from the newspaper’s site; streamlined user flow to purchase.
UX Designer at Oakley Moore Interior Design
August 31, 2019 - August 31, 2019
Conducted UX research including personas, competitor analysis and moodboards; delivered UI redesign, prototypes and a design handoff with a detailed style guideline.
UX Designer at Collective London
July 31, 2019 - July 31, 2019
Created wireframes and prototypes for Hyundai campaign 'Next Awaits'; collaborated closely with front-end developers to ensure feasible implementation.
UX/UI Designer at TBWA/Worldwide
June 30, 2019 - June 30, 2019
UX/UI redesign of Pfizer Pharmaceutical ecommerce site aimed at independent pharmacists; partnered with creative teams to align user experience with brand objectives.
UX Designer at Cheil UK
March 31, 2019 - March 31, 2019
UX design for Samsung-related projects; collaboration with Creative Director and Lead Digital Designer; delivered user-centric digital experiences.
UI Designer at Ogilvy UK
December 31, 2018 - December 31, 2018
Redesign of Boots Parenting Club email campaigns in collaboration with art directors and junior designers.
Digital Designer at Brandwidth
January 31, 2019 - January 31, 2019
Digital design across a portfolio including Toyota, Kia, Royal Caribbean International and Holiday Inn; contributed to multiple campaigns.
Digital Designer at Pebbles Studio
September 30, 2018 - September 30, 2018
UX and UI design for fintech clients; concepting and prototyping for digital products.
Graphic Designer at Beauty Seen
August 31, 2018 - August 31, 2018
Graphic design across PR agency portfolio including beauty brands for web and print.

Education

Advanced InDesign Course at Highlander Training
July 1, 2014 - July 1, 2014
Typography Course at Central Saint Martins
April 1, 2010 - April 1, 2010
HND in Print & Publishing Production at London College of Printing, University of the Arts
September 1, 2002 - April 1, 2004
Professional Diploma in UX Design at UX Design Institute
July 1, 2021 - October 1, 2025
HND in Print & Publishing Production at London College of Printing, University of the Arts
September 1, 2002 - April 1, 2004
Typography Course at Central Saint Martins
April 1, 2010 - November 6, 2025
Advanced InDesign Course at Highlander Training
July 1, 2014 - November 6, 2025
Professional Diploma in UX Design at UX Design Institute, Glasgow Caledonian University
July 1, 2021 - November 6, 2025

Qualifications

HND in Print & Publishing Production
September 1, 2002 - April 1, 2004
Typography Course
April 1, 2010 - April 1, 2010
Advanced InDesign Course
July 1, 2014 - July 1, 2014
Professional Diploma in UX Design
July 1, 2021 - October 1, 2025
Professional Diploma in UX Design
July 1, 2021 - November 6, 2025
Advanced InDesign Course
July 1, 2014 - November 6, 2025
Typography Course
April 1, 2010 - November 6, 2025
HND in Print & Publishing Production
September 1, 2002 - April 1, 2004

Industry Experience

Media & Entertainment, Financial Services, Healthcare, Education, Professional Services, Retail, Software & Internet, Telecommunications, Travel & Hospitality